Experience

Modern Health

• United States
• Mental Health Care
• 300 - 400 Employee

• Enterprise Client Success Manager

  • Apr 2023 - Present

• Client Success Manager

  • Mar 2021 - Aug 2023



Scoop Technologies, Inc.

• Senior Customer Success Manager

  • Oct 2020 - Mar 2021

• Customer Success Manager

  • Jan 2019 - Oct 2020



Reflektion

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • May 2016 - Sep 2018

  • Provide exceptional customer touch-points through on-going weekly calls and clear, consistent communication • Utilize consultative approach to optimize current technology and identify cross-sell/ up-sell opportunities • Coordinate with deployment and sales teams to develop success plans of all current clients • Effectively project-manage the deployment of additional technology for existing clients • Collaborate with engineering teams to ensure deliverable deadlines are met • Maintain database of customer data and analyze performance of business KPIs • Coordinate and lead product-training for clients • Help renew existing clients through creation and presentation of quarterly business reviews to key decision makers Show less



Oakland Athletics

• United States
• Spectator Sports
• 400 - 500 Employee

• Corporate Partnerships Coordinator

  • Mar 2014 - May 2016

  • Assist in the fulfillment of all partnership elements between the Oakland A’s and their corporate sponsors which includes the management of corporate events and activities. • Collaborate and coordinate with multiple internal departments for all sponsored promotions and events. • Assist with researching and prospecting potential sponsors. • Maintain and manage proof of performance inventory for end of the year reports. • Develop and manage staff of interns by establishing guidelines for efficiency. Show less



UC Davis

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Athletics Department Intern

  • Aug 2013 - Dec 2013

  • Facilitated sponsor outreach and generated sponsorship interest for Big West Conference Track Championships. • Successfully coordinated event set up and solved logistics issues with teams of students. • Responsible for event management for all home NCAA Division 1(FCS) football games. • Selected Alumni Director of Operations for Western Water Polo Association Men's Championships. • Facilitated sponsor outreach and generated sponsorship interest for Big West Conference Track Championships. • Successfully coordinated event set up and solved logistics issues with teams of students. • Responsible for event management for all home NCAA Division 1(FCS) football games. • Selected Alumni Director of Operations for Western Water Polo Association Men's Championships.

• Visiting Clubhouse Attendant

  • Apr 2011 - Oct 2013

  • Provided professional, concierge like service to all visiting Major League Baseball club players and staff. • Delivered a variety of time sensitive assignments.• Sustained and ensured a high-level of confidentiality of all Clubhouse activity. • Project managed the product placement of Gatorade licensed equipment for all televised playoff events.

• Visiting Bullpen Attendant

  • Mar 2009 - Apr 2011

  • Coordinated the Oakland Coliseum Clubhouse and Field with necessary equipment each game-day while under a strict time schedule. • Responsible for setup and breakdown of visiting Clubs equipment on travel days. • Delivered a professional image while working as field attendant for bullpen pitchers during the game.



Sacramento River Cats

• United States
• Spectator Sports
• 1 - 100 Employee

• Corporate Partnerships Trainee

  • Mar 2013 - Sep 2013

  • Facilitated “Home Run Tour” of Raley Field facilities for VIP Customers. • Delivered special requests to Customers at all stages of the activation process. • Responsible for concourse tabling, in-stadium activation, and traffic-driving promotions. • Maintained a professional image while representing the River Cats both on and off the field. • Compiled data and assisted in the creation of 2013 corporate partners business reviews. • Facilitated “Home Run Tour” of Raley Field facilities for VIP Customers. • Delivered special requests to Customers at all stages of the activation process. • Responsible for concourse tabling, in-stadium activation, and traffic-driving promotions. • Maintained a professional image while representing the River Cats both on and off the field. • Compiled data and assisted in the creation of 2013 corporate partners business reviews.