Experience

P1 Travel

• Netherlands
• Travel Arrangements
• 1 - 100 Employee

• Sales Representative Africa

  • Nov 2021 - Present



Dream Sports Travel

• Business Development Manager

  • Jan 2019 - Jun 2020

  • Identified and pursued valuable business opportunities to generate newcompany revenue and improve bottom-line profitability.• Established relationships with key decision-makers within the customer'sorganization to promote growth and retention.• Participated and actively engaged in strategy meetings withmanagement.• Researched and identified opportunities for account growth, accountpenetration, and market expansion.• Collaborated with sales and marketing departments to support businessobjectives and client acquisition.• Represented company and promoted products at conferences and tradeassociation meetings.• Helped incorporate product changes to drive customer engagement andfirm profits.• Worked with existing customers to increase purchases of products andservices.• Devised effective marketing, sales, and other promotional initiatives.• Reached out to potential customers via telephone, email, and in-personinquiries. Show less

• Senior Sales Consultant

  • Feb 2013 - Jan 2019

  • Maintained operational proficiency in coordinating both international anddomestic travel accommodations for customers, arranging for airfare aswell as hotel and rental car reservations.• Developed a loyal clientele base due to excellent listening and researchskills and a keen understanding of travel budgets.• I asked open-ended questions to better ascertain client needs anddetermine best international travel offerings.• Supervised payments via credit and debit cards and handled all sensitiveinformation with professionalism and discreteness.• Arranged travel accommodations for groups, couples, executives andspecial needs clients.• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.• Monitored social media and online sources for industry trends.• Developed, updated and maintained database of existing and potential customers in Travelyst.• Consistently exceeded Sales Targets Show less



Flight Centre Travel Group South Africa

• South Africa
• Leisure, Travel & Tourism
• 500 - 600 Employee

• Senior Travel Consultant

  • Jan 2011 - Feb 2013

  • Arranged travel accommodations for groups, couples, executives and special needs clients. • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations. • Supervised credit and debit payments while handling sensitive information with professionalism and discretion. • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed. • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements. • Informed clients of travel policies and utilized preferred vendors to maximize company profits • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. Show less



CityGuideSA

• Cape Town, Western Cape, South Africa

• Sales Consultant

  • Jan 2007 - Jan 2011

  • Provided information about available products and services including membership details and purchase advantages. • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach. • Explained product prices and packages as well as answered questions and addressed concerns of customers. • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle. Show less



Pick Up Car Hire

• Cape Town, Western Cape, South Africa

• Car Rental Agent

  • Jan 2005 - Jan 2007

  • Extensive administration and customer service duties. • Ensure rental office area cleanliness and conduct associated custodial duties. • Quality control with all vehicles before leaving the premises and arriving back from rentals. • Update rental agreement files, notify customers of overdue rental vehicles and inquire on expected date of return. • Process rental extensions. • Complete car exchange requests. • Extensive administration and customer service duties. • Ensure rental office area cleanliness and conduct associated custodial duties. • Quality control with all vehicles before leaving the premises and arriving back from rentals. • Update rental agreement files, notify customers of overdue rental vehicles and inquire on expected date of return. • Process rental extensions. • Complete car exchange requests.