Experience

Best Response Strategies, LLC

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Nov 2020 - Nov 2023

  Richmond, Virginia, United States ● Managed a team of customer success associates to onboard new customers and provide ongoing training for existing customers ● Developed lasting relationships with key clientele ● Created new hire and ongoing training for Customer Success employees ● Managed and developed online learning platform for both internal and external customers ● Served as subject matter expert for SaaS platform providing value-added feedback to the IT team for product enhancements ● Managed a team… Show more ● Managed a team of customer success associates to onboard new customers and provide ongoing training for existing customers ● Developed lasting relationships with key clientele ● Created new hire and ongoing training for Customer Success employees ● Managed and developed online learning platform for both internal and external customers ● Served as subject matter expert for SaaS platform providing value-added feedback to the IT team for product enhancements ● Managed a team of 24+ in India to meet requirements of business including in-depth technology training

• Customer Success Associate

  • Apr 2017 - Nov 2020

  Richmond, Virginia Area ● Onboarded new clients and provided continued support to clients on SaaS platform ● As a team lead, developed best practices and train employees to understand the software solution