Sales Development Representative

• Feb 2022 - Present

Senior Recruiting Coordinator (SDR)

• Oct 2017 - Feb 2022

• First touch point with student-athletes, providing world-class customer service• Extensive knowledge of sports• Member of the AthLeadership Team for those recognized as a leader and team captain within the organization and as someone that has proven themselves to be dedicated to the NCSA core values & mission. • Responsible for completing 50 - 100 daily outbound calls to student athletes and their parents to conduct personalized assessments and identify/sign new clients.• Travel to athletic recruiting events as a professional representative of the company• Consistently exceed established new business goals• Average 40 enrollments per month, over 1,200 families to date• Manage, coach, and mentor newly hired and existing Recruiting Coordinators• Provide specialized guidance to ensure high-level performance• Schedule and conduct monthly call reviews for all mentees to improve call quality and performance• Develop a weekly training curriculum and deliver performance coaching to improve call quality and consistency • Conduct call monitoring and provide feedback as needed• Assist in completion of Manager-level tasks (send out appointment setting updates, running and distributing efficiency reports, running team stand up meetings, and updating team members daily on changes)• Oversee monthly boot camps on different topics for mentees to help make teammates more efficient and get a better understanding on how to drive enrollments and improve handoffs on set recruiting appointments• Execute individual weekly meetings with mentees to maintain their call volume, encourage improvement, and communicate feedback from leadership and upcoming changes in the recruiting force• Coordinate and run team meetings when Manager is out of the office to recognize individuals that are performing at a high level and to ensure effective communication of company strategy and updates, team expectations, and reminders for upcoming deadlines

Recruiting Coordinator

• Dec 2016 - Sep 2017

Scout Coordinator

• Aug 2016 - Dec 2016

Independent Distributor

• Jul 2011 - Oct 2019

• Involved with direct and indirect sales; demonstrate knowledge of health, fitness and wellness• Provide customer service and work with goal-oriented customers• Show and establish leadership with previous, current, and new customers • Involved with direct and indirect sales; demonstrate knowledge of health, fitness and wellness• Provide customer service and work with goal-oriented customers• Show and establish leadership with previous, current, and new customers

Client Services Quality Assurance (QA) Data Analyst

• Aug 2015 - Aug 2016

• Reviewed inbound files (files meet spec, population variance, data elements, checklist, variance between revised versions of files that are loading during testing, plan manager spec aligns with data provided in files) and work with DA on issues to confirm with client• Performed Quality Analysis review of historical data files (format, counts, confirm file configuration, SFTP setup, and pass to IT)• Completed validation of SaaS system build, file loads, and ACA 1095-C forms by auditing for invalid codes for IRS submission• Conducted system enhancement Testing (system upgrades)

Home Mortgage Consultant

• May 2015 - Aug 2015

• Cultivate leads via inbound and outbound calls• Understand real estate appraisals, title reports, and all other real estate transactions • Interpersonal skills to build and maintain professional relationships with clients, customers, and team members• Analyze financial and credit data, determine customer financing objectives, inform customers of product/pricing policies and guidelines • Ensure exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements, demonstrating a commitment to professional ethics• S.A.F.E. certified

Health and Wellness Coach

• Jan 2015 - May 2015

• Contacted participants eligible for program enrollment and provided necessary wellness coaching to reduce or eliminate high-risk behaviors• Responsible for supporting division operations to meet organization’s customer requirements and satisfaction• Implemented and conducted onsite health-related wellness seminars and training courses for employees and families • Developed customized care plan for program participants including goals and plan of action • Contacted participants eligible for program enrollment and provided necessary wellness coaching to reduce or eliminate high-risk behaviors• Responsible for supporting division operations to meet organization’s customer requirements and satisfaction• Implemented and conducted onsite health-related wellness seminars and training courses for employees and families • Developed customized care plan for program participants including goals and plan of action

Stadium Operations Apprentice

• May 2014 - Oct 2014

• Participated in game-day activities, on-field promotions, and set up client-sponsored promotions• Assisted with all aspects of facility operations and management for Iowa Cubs baseball games and outside events• Helped facilitate daily contact between clubhouse, umpires, and the organization • Participated in game-day activities, on-field promotions, and set up client-sponsored promotions• Assisted with all aspects of facility operations and management for Iowa Cubs baseball games and outside events• Helped facilitate daily contact between clubhouse, umpires, and the organization

Iowa High School Athletic Association Certified Umpire

• Jun 2012 - Jul 2013

Umpired High school baseball from ages of 7th grade Junior Varsity through 4A Varsity Baseball Umpired High school baseball from ages of 7th grade Junior Varsity through 4A Varsity Baseball