Systems Senior Implementation Consultant

• Aug 2022 - Present

Senior Support Specialist

• Apr 2016 - Jul 2022

∙ Diagnosis and repair of unseen platform agnostic global live systems with 1000+ users: hospitals, labs, offices, financial backends ∙ Support of Caché kernel (system recovery, process misbehavior), security, remote databases and performance, specializing in installation, upgrade and journal restore ∙ Diagnosis and repair of unseen platform agnostic global live systems with 1000+ users: hospitals, labs, offices, financial backends ∙ Support of Caché kernel (system recovery, process misbehavior), security, remote databases and performance, specializing in installation, upgrade and journal restore

Graduate Student

• Sep 2009 - May 2016

∙ Operating Systems, Networks, Machine Learning, Algorithms, Natural Language Processing, Computation Theory, Machine Structure and Architecture, Security, Programming Languages, Database function and performance, Data Structures ∙ Teaching Assistant for OS class of 50, guided group work every class, held 3 weekly office hours ∙ Operating Systems, Networks, Machine Learning, Algorithms, Natural Language Processing, Computation Theory, Machine Structure and Architecture, Security, Programming Languages, Database function and performance, Data Structures ∙ Teaching Assistant for OS class of 50, guided group work every class, held 3 weekly office hours

Software Developer (Master's Project)

• Sep 2015 - Feb 2016

Improve database performance of C# web services to 13M hydrologic records by grouping time series into MongoDB documents Improve database performance of C# web services to 13M hydrologic records by grouping time series into MongoDB documents

Senior Support Specialist

• Apr 2013 - Oct 2015

∙ Diagnosed and repaired unseen platform agnostic global live systems with 1000+ users: hospitals, labs, offices, financial backends∙ Supported Caché kernel (system recovery, process misbehavior), security, remote databases and performance, specializing in installation, upgrade and journal restore∙ Structured and delivered personally adapted training to coworkers and customers∙ Founded and organized job shadowing workshop (‘Work Out Loud’), a real-time technical support presentation for new-hires demonstrating problem solving diversity with customer fray and etiquette (running daily in Support from 2012-2015)∙ Established on-site weekly Spanish class (‘InterSpoken’), available to all local employees (since 2012) ∙ Structured mentorship model and acted as professional mentor for 11 new-hires (up to 6 jointly) Show less

Systems Support Specialist

• Apr 2010 - Apr 2013

Systems Support Advisor

• Jul 2008 - Apr 2010

Executive Assistant

• Feb 2008 - Jul 2008

The Center for Public Leadership (CPL) at Harvard’s John F. Kennedy School of Government is dedicated to excellence in leadership education and research. It is equally committed to bridging the gap between leadership theory and practice. CPL serves people in government, nonprofits, and business through: * Courses, seminars, workshops, and executive programs for prospective leaders in the U.S. and abroad * Financial support for scholars and practitioners, which includes research grants, doctoral fellowships, and programs for visiting scholars and leaders in residence * Publications and international conferences * Public events at the Kennedy School, including conversations about leadership with some of the world’s foremost scholars and practitioners. Show less

English Teacher

• Jan 2007 - May 2007

Instruction of formal Medical English to Doctors at the Hospital in Crema, Italy. Instruction of formal Medical English to Doctors at the Hospital in Crema, Italy.

Teacher

• Sep 2006 - May 2007

Teacher of hard sciences in the English Language. Luca Pacioli High School is found in Crema, Italy. Teacher of hard sciences in the English Language. Luca Pacioli High School is found in Crema, Italy.

English Teacher

• Oct 2006 - Jan 2007