Experience

Auryc Inc. (acquired by Heap)

• United States
• Software Development
• 1 - 100 Employee

• Solutions Architect Team Lead

  • Jun 2021 - Jan 2023

  -Responsible for demos across all reps -Designed demo scripts and custom demo environments -Escalation point for CSM, Sales, and Support teams -Designed and managed implementations and onboardings across all new clients -Wrote scripts to transform, export, and import data -Worked with engineering on new feature planning and bug fixes -Technologies used: Javascript, Node.js, Python, SQL Post Acquisition: -Responsible for existing Auryc user base and new… Show more -Responsible for demos across all reps -Designed demo scripts and custom demo environments -Escalation point for CSM, Sales, and Support teams -Designed and managed implementations and onboardings across all new clients -Wrote scripts to transform, export, and import data -Worked with engineering on new feature planning and bug fixes -Technologies used: Javascript, Node.js, Python, SQL Post Acquisition: -Responsible for existing Auryc user base and new sales -Training Heap SE and Implementation teams (20+ reps) on Auryc technology and demo scripts -Working with Implementation Mangers to develop a scalable onboarding process Show less -Responsible for demos across all reps -Designed demo scripts and custom demo environments -Escalation point for CSM, Sales, and Support teams -Designed and managed implementations and onboardings across all new clients -Wrote scripts to transform, export, and import data -Worked with engineering on new feature planning and bug fixes -Technologies used: Javascript, Node.js, Python, SQL Post Acquisition: -Responsible for existing Auryc user base and new… Show more -Responsible for demos across all reps -Designed demo scripts and custom demo environments -Escalation point for CSM, Sales, and Support teams -Designed and managed implementations and onboardings across all new clients -Wrote scripts to transform, export, and import data -Worked with engineering on new feature planning and bug fixes -Technologies used: Javascript, Node.js, Python, SQL Post Acquisition: -Responsible for existing Auryc user base and new sales -Training Heap SE and Implementation teams (20+ reps) on Auryc technology and demo scripts -Working with Implementation Mangers to develop a scalable onboarding process Show less



Outliant

• United States
• Software Development
• 100 - 200 Employee

• Analytics Lead

  • Sep 2020 - Jun 2021

  -Designed new implementations and fixed existing implementations -Managed onboarding (from no data to fully implemented and trained) -Responsible for analytics strategy consulting and training -Wrote scripts to transform, import, and export data to ensure clean implementations -technologies used: JavaScript, Objective c, Java, Node.js, Python, SQL -Designed new implementations and fixed existing implementations -Managed onboarding (from no data to fully implemented and trained) -Responsible for analytics strategy consulting and training -Wrote scripts to transform, import, and export data to ensure clean implementations -technologies used: JavaScript, Objective c, Java, Node.js, Python, SQL



Mixpanel

• United States
• Software Development
• 300 - 400 Employee

• Solutions Architect Team Lead

  • Jul 2018 - May 2020

  -Led 1:1s and mentorship for newer reps -Worked with pre-sales SE and Sales teams on training and scoping -Worked with engineering on new implementation strategies for large enterprise clients -Heavily involved with product design across multiple product teams -Escalation point for complex issues for SA and SE teams

• Senior Solutions Architect

  • Jan 2018 - Jun 2018

  -Responsible for the largest accounts across NA East and Europe -Worked directly with product and engineering to prioritize fixes and feature rollouts -Trained new reps to scale up the team

• Solutions Architect

  • Sep 2016 - Dec 2017

  -Founding member of the post-sales solutions architect team -Responsible for renewals across all NY reps accounts (between 6-8 reps) -Wrote reports and queries to fill analytics needs not met by built-in reports -Designed implementations across client and server side data -Designed identity management solutions to resolve customer data -Wrote scripts to transform, export, import, and move data across multiple tools -Technologies used: JavaScript, Objective C, Java, Node.js… Show more -Founding member of the post-sales solutions architect team -Responsible for renewals across all NY reps accounts (between 6-8 reps) -Wrote reports and queries to fill analytics needs not met by built-in reports -Designed implementations across client and server side data -Designed identity management solutions to resolve customer data -Wrote scripts to transform, export, import, and move data across multiple tools -Technologies used: JavaScript, Objective C, Java, Node.js, Python, SQL, JQL (Javascript Query Language)

• Sales Engineer

  • Jan 2015 - Aug 2016

  -Collected technical requirements and designed/performed demos across all market segments -Wrote scripts to transform data, export data, connect to APIs -Wrote reports with HTML and JavaScript to compute and display analytics data -Planned analytics implementations across client and server side data sources -Technologies used: JavaScript, Objective C, Java, Node.js, Python, SQL



Red Gate Software

• Software Development

• Senior Technical Support Engineer

  • May 2013 - Dec 2014

  -Responsible for troubleshooting and debugging issues across 15+ Red Gate products -Worked directly with product and engineering to fix bugs and priorities feature updates -Technologies used: SQL, SQL Server Management Studio, c# (.NET), Windows Server

• Sales/Sales Engineer

  • Mar 2012 - Apr 2013

  -Worked with .NET developers to identify memory leaks and performance bottlenecks -Designed demo scripts and performed demos for sales team -Technologies used: SQL, SQL Server Management Studio, c# (.NET), .NET decompiling and obfuscating


UC Berkeley Computational Cognitive Science Lab
• Research Assistant

  • Aug 2008 - Jan 2010