Experience

Evans Bank

• United States
• Banking
• 100 - 200 Employee

• Business Banking Relationship Manager Vice President

  • Nov 2017 - Present

  United States Senior Commercial Loan Officer

• Business Development Manager

  • Mar 2017 - Present

  West Seneca, NY

• Branch Manager - Assistant Vice President

  • Sep 2009 - Present

  West Seneca, New York Designated leader of the branch, the primary function of a Branch Manager is to drive sales and revenue generation for the branch. Responsibilities include maximizing the branches productivity (loans and deposits), maintaining a high level of customer satisfaction and retention, manage and monitor an Individual Book of Business, and minimizing operating losses. Manages the human capital resources within the branch by hiring to the appropriate staffing model, ensuring employees are trained… Show more Designated leader of the branch, the primary function of a Branch Manager is to drive sales and revenue generation for the branch. Responsibilities include maximizing the branches productivity (loans and deposits), maintaining a high level of customer satisfaction and retention, manage and monitor an Individual Book of Business, and minimizing operating losses. Manages the human capital resources within the branch by hiring to the appropriate staffing model, ensuring employees are trained, coaching for performance, rewarding performance and promoting teamwork. Furthermore, I am responsible for ensuring compliance with bank policies, procedure and operational integrity. 70% of the my time should be spent driving sales; 20% managing and coaching branch staff and 10% on client service. Overall, the Branch Manager ensures that we are delivering on our vision to be our customers’ trusted financial advisor by fostering an exceptional customer experience and building lasting relationships  Responsible for maximizing branch productivity  Ensure the branch financial goals are met/ exceeded  Maintain active calling plan for Book of Business clients and prospects and business calling plan of outside calls  Ensures branch operations are operating effectively and efficiently  Responsible for hiring team oriented, high performing staff members and ensuring they are fully trained on products, sales, and service models  Responsible for being a visible community leader, developing a strong internal and external COI network with minimum quarterly contact and actively soliciting business through outside calling and direct sales.  Develop an annual market plan for the branch to maximize community visibility, production, and people resources.  Develop strong partnerships with business colleagues and other line of business partners. Focuses on cross selling and referrals.



KeyBank

• United States
• Banking
• 700 & Above Employee

• Branch Manager & A.V.P.

  • Apr 2007 - Sep 2009



Greater Buffalo Savings Bank

• Banking
• 1 - 100 Employee

• Branch Manager

  • Sep 2004 - Apr 2007