M365 Consultant

• Nov 2022 - Present

Technical Consultant

• Jun 2019 - Nov 2022

Network Administrator

• Jan 2019 - Jun 2019

• Supported 3000+ users with software, hardware, and other technical issues by troubleshooting and providing solutions for various information technology systems.• Collaborated with IT Systems group to enhance end user experience with in-house applications.• Created and managed employee accounts, emails, security clearances, and network permissions.• Purchased and tracked company IT assets, refreshing employee hardware in accordance to policies.• Budgeted monthly departmental finances alongside Accounting Department.• Established, supported, and maintained company’s multiple remote sites, including IT assets, LAN, WAN, firewalls, file backup and recovery systems, and up-to-date Microsoft Windows computer software. Show less

IT Helpdesk

• Jun 2017 - Dec 2018

• Provided daily technical support to 2000+ users, able to troubleshoot problems and quickly find solutions.• Managed and organized the in-house service request system and active directory, providing help desk support for Microsoft Office questions, hardware malfunctions, server errors, and documentation of results.• Deployed and maintained company devices such as laptops, smartphones, iPads, printers, etc.

Product Specialist

• May 2015 - Jun 2017