Evan Boatwright
Lead Customer Service Representative at Call Experts- Claim this Profile
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Topline Score
Bio
Seranne Wynter
Evan is great at building rapport. As a colleague he is attentive and a good listener which will translate well to any customer facing role. He is an eagar learner and he puts the team in team work. He would be an asset to any organization lucky enough to bring him on.
Seranne Wynter
Evan is great at building rapport. As a colleague he is attentive and a good listener which will translate well to any customer facing role. He is an eagar learner and he puts the team in team work. He would be an asset to any organization lucky enough to bring him on.
Seranne Wynter
Evan is great at building rapport. As a colleague he is attentive and a good listener which will translate well to any customer facing role. He is an eagar learner and he puts the team in team work. He would be an asset to any organization lucky enough to bring him on.
Seranne Wynter
Evan is great at building rapport. As a colleague he is attentive and a good listener which will translate well to any customer facing role. He is an eagar learner and he puts the team in team work. He would be an asset to any organization lucky enough to bring him on.
Credentials
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Developing Your Emotional Intelligence
LinkedInApr, 2021- Nov, 2024 -
Giving and Receiving Feedback
LinkedInApr, 2021- Nov, 2024 -
IBM New Collar: Customer Engagement Specialist
CourseraApr, 2021- Nov, 2024 -
Customer Service Foundations
LinkedInMar, 2021- Nov, 2024 -
Customer Service: Managing Customer Expectations
LinkedInMar, 2021- Nov, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInMar, 2021- Nov, 2024 -
De-Escalating Intense Situations
LinkedInMar, 2021- Nov, 2024
Experience
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Call Experts
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United States
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Telecommunications
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1 - 100 Employee
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Lead Customer Service Representative
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Nov 2018 - Present
Manages an average of over 100 inbound customer calls per day by calmly, patiently, and empathetically communicating with callers to ensure they have a pleasant experience. identifies the needs of the customers swiftly by asking thoughtful questions to better understand a customer’s situation and researching various solutions to determine the best possible path to success for the customer. Orchestrates the prioritization and dispatching of over 50 to 100 calls by paying great attention to each call’s urgency and importance to the client, making sure each situation is addressed efficiently and effectively. Paying attention to detail by following communication “scripts” to effectively act and assist in the after hours role for a varied list of clientele. Grades 7 to 10 calls from various assigned agents to match quality assurance standards of the company. Assists fellow agents with operational, dispatching and technological questions in order to keep customer satisfaction. Serves as the Recruitment Initiative Lead providing support to HR Lead on staffing needs. Assists with screening of candidates, conducting interviews and providing onboarding support for all new customer service representatives in a high-volume call center environment. Show less
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Prospect Airport Services, Inc.
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United States
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Airlines and Aviation
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700 & Above Employee
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Passenger Service Agent
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Apr 2017 - Apr 2018
Provided curb-to-curb wheelchair assistance to over 15-30 passengers a day in need, taking great care while boarding or deplaning them in between flights to give them a smooth and stress-free travel experience. Managed a very high volume of calls ranging from 50-200 and coordinated from anywhere of two to nine Passenger Service Assistants, Supervisors, and Managers-on-Duty across various locations of the airport, providing them with the key information they needed regarding issues at-hand so that they were able to assist passengers and gate agents in a timely manner. Trained and guided new personnel during every new hiring stage thoroughly on the duties and responsibilities of being PSA and the software used. Provided Onboarding support and training to new personnel during every day new hiring stage thoroughly on the duties and responsibilities of being PSA and the software used. Show less
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Industrial Commercial Cleaning Group Inc
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United States
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Facilities Services
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Janitor
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Nov 2016 - Mar 2017
Cleaning and maintaining multiple areas assigned by the supervisor almost every hour: lunchrooms, offices, lobbies, classrooms across three stories. Washed, wiped and disinfected all glasses, windows, cabinets, and surfaces in the building clean as needed. Cleaning and maintaining multiple areas assigned by the supervisor almost every hour: lunchrooms, offices, lobbies, classrooms across three stories. Washed, wiped and disinfected all glasses, windows, cabinets, and surfaces in the building clean as needed.
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Erickson Senior Living
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United States
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Hospitals and Health Care
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700 & Above Employee
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Food Runner
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Sep 2009 - Mar 2014
Greeted residents with a smile and answered any questions and inquiries about the Seabrook dining experience. Managed Food Runner duties, such as going over meal tickets, garnishing plates and delivering meals to residents promptly and of the proper temperature. Assisted other restaurant personnel in cleaning and maintaining the dining room up to company standards.. Greeted residents with a smile and answered any questions and inquiries about the Seabrook dining experience. Managed Food Runner duties, such as going over meal tickets, garnishing plates and delivering meals to residents promptly and of the proper temperature. Assisted other restaurant personnel in cleaning and maintaining the dining room up to company standards..
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Education
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Merit America
IBM Customer Engagement Specialist Professional Certificate, Client Success
Community
