Experience

TJ Westlake, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Coordination Team Lead & Hardware Coordinator

  • Sep 2014 - Present

  • Lead team responsible for coordinating more than 120 multi-week worldwide deployments to U.S. Embassies, Consulates, and Passport Agencies per calendar year • Educate and develop coordination team staff through use of standard operating procedure documentation review, analysis, and hands-on practice• Perform process improvement review to ensure team is utilizing the most efficient processes and propose changes to management when improvements are found• Analyze, propose, and enact balanced four year training and workstation refresh schedule for over 240 overseas embassies and consulates based on site needs, personnel resource availability, contractual obligations, and financial efficiency• Assign staff to deployments by analyzing each site’s unique project needs, available personnel resources, and personnel’s expertise, ensuring project success while also balancing staff development• Develop high-level standard operating procedure and contract policy documentation for contract management• Responsible for compiling, analyzing, and presenting data regarding deployments, staffing resources, and hardware for weekly, monthly, and ad-hoc reports for the government client in a clear, concise manner• Responsible for presenting oral status report briefings to Consular Systems and Technology management on a weekly basis• Manage the ad-hoc hardware requests of overseas Embassies and Consulates using an internal system by communicating with site, CST management, and shipping departments as well as utilizing the Remedy software suite• Responsible for government mandated, large scale hardware projects which include communication with over 240 overseas and domestic sites to determine site needs, compilation and analysis of data, presenting the findings to the government client along with suggested actions based on analysis, and producing end-of-project reports to contract and government management

• Systems Deployment Specialist II

  • Sep 2013 - Aug 2014

  • Led solo and team deployments to U.S. Embassies and Consulates for Department of State hardware and software upgrades• Performed hardware installation, software and operating system upgrades, technical training, and general maintenance tasks on deadline-driven trips• Communicated with Consular Officers before and during trips to coordinate logistics, answer technical questions, and relay management directives• Trained Embassy and Consulate personnel on Department of State hardware and software installation and troubleshooting techniques• Trained Embassy and Consulate personnel on Department of State proprietary software usage including workflow optimization, grounds-up training, and common troubleshooting techniques• Produced required pre- and post trip documentation for each deployment, visible to the Embassy and Consulate staff as well as government management• Optimized internal hardware and-software deployment manuals which were used extensively by many teams internally



Zolon Tech Inc.

• United States
• Software Development
• 300 - 400 Employee

• Product Manager

  • May 2013 - Sep 2013

  Manage the direction of software projects for five Department of State applications. In charge of creating schedules, project charters, requirements documents, installation guides, and user manuals. Also responsible for managing team members, setting and conducting SDLC milestones, and ensuring on schedule deliveries of software and documents.

• System Administrator

  • Jan 2013 - Sep 2013

  Duties include ensuring network machines are up to date on Department of State software and Windows updates, troubleshooting workstation and server issues, as well as setting up new equipment. Requires in depth knowledge of workstation hardware, Microsoft Windows XP, Microsoft Windows 7, and various Department of State software.

• Accessibility and Usability Engineer Analyst (Secret Cleared)

  • Feb 2012 - Sep 2013

  Work with Department of State clients to gather and analyze functional requirements for software revisions.Create and evaluate Configuration Change Requests for CA/CST software applications.Work with Developers to determine existing and new application requirements based on CCRs and historical documentation.Create and maintain Software Requirement Specification documentation based on gathered functional requirements using IBM Rational and Microsoft Office products.Work alongside Developers to ensure software revisions are being upheld to the functional requirements created in the SRS documentation.

• Technical Writer II (Secret Cleared)

  • Sep 2010 - Jan 2012

  Created, evaluated, and verified end user documentation for multiple CA/CST applications.Correlated functional and business requirements with step-by-step guides within application user manuals.Evaluated developed applications for adherence to requirements while creating end user documentation.Identified process and procedure improvements and developed the necessary documentation to support project lifecycle process maturity.



Best Buy

• Retail
• 700 & Above Employee

• Sales/Geek Squad

  • Jul 2005 - Aug 2010

  I have participated in computer and mobile device sales, assisting customers in finding the best devices for their everyday needs. As a Geek Squad agent I assessed customer's technological issues and provided remedies for them. I have participated in computer and mobile device sales, assisting customers in finding the best devices for their everyday needs. As a Geek Squad agent I assessed customer's technological issues and provided remedies for them.