Experience

Access Bank (Kenya) PLC

• Kenya
• Banking
• 1 - 100 Employee

• SWIFT & REMITTANCES OFFICER

  • 2020 - Present

  Key Contributions: ❑ Processing incoming RTGS and swift payments as well as customer payments and bank payments with a 99% accuracy rate. ❑ Providing exceptional customer service and assistance, resulting in high customer satisfaction scores. ❑ Growing the business through deposit mobilization and customer satisfaction, resulting increased deposits. Key Contributions: ❑ Processing incoming RTGS and swift payments as well as customer payments and bank payments with a 99% accuracy rate. ❑ Providing exceptional customer service and assistance, resulting in high customer satisfaction scores. ❑ Growing the business through deposit mobilization and customer satisfaction, resulting increased deposits.



Trans National Bank Limited

• CUSTOMER SERVICE OFFICER

  • Oct 2017 - 2019

  Key Contributions:❑ Successfully grew business through aggressive deposit mobilization and account opening efforts, resulting in a significant increase in overall deposit growth and customer satisfaction.❑ Implemented strategies to maximize income collection streams, consistently exceeding annual performance targets set for each income stream.❑ Led efforts to mobilize deposits and achieve annual performance targets, resulting in increased deposit growth and improved financial stability for the branch.❑ Drove Branch Service Delivery to meet TNB operational service delivery standards, resulting in a consistently high level of customer satisfaction and improved staff performance.❑ Proactively identified and resolved customer and staff issues through efficient problem-solving, resulting in improved customer retention and staff satisfaction.❑ Implemented effective front office management strategies to ensure adequate manning and efficient customer service, resulting in a significant increase in customer satisfaction and repeat business.❑ Enforced customer record completeness as per KYC, KYCC requirements, ensuring compliance and reducing risk for the branch.❑ Consistently met customer service TAT and executed applicable remedial actions, resulting in improved customer satisfaction and increased loyalty.❑ Monitored service delivery and ensured adherence to Service Level Agreements, resulting in improvedoperational efficiency and consistent high-quality service.❑ Continuously assessed branch customer satisfaction and executed quality improvement strategies, resulting in a measurable increase in customer loyalty and retention. Show less

• Graduate Clerk

  • Nov 2014 - Sep 2017

  Key Contributions:❑ Provided exceptional customer service and assistance with account opening, record updating, statement checking, signature capture and verification, and handling customer concerns and requests.❑ Confirmed cheque transactions with customers and ensured customer satisfaction through timely and accurate service.❑ Evaluated applicants' financial status, credit history, and property valuations to determine loan eligibility and helped customers throughout the process.❑ Maintained general custody of bank and branch assets and ensured customer satisfaction through efficient and accurate service. Show less