Eva Thompson
Product Management Specialist at BerkleyNet Underwriters (a Berkley Company)- Claim this Profile
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English -
Topline Score
Bio
Morgan Applegate, LUTCF
In working with Eva for 9 years I greatly valued her experience and assistance in many situations of my Sales and Management career. Eva does a great job providing solutions to customer needs. She is a Star with her service skills and she can transition between multiple tasks with ease. Many times Eva was able to transition between helping a new employee with questions, taking care of service questions for one of our policyholders and researching a complex question for me all in a very timely manner and with enthusiasm! Eva has great character to succeed in many different roles.
Morgan Applegate, LUTCF
In working with Eva for 9 years I greatly valued her experience and assistance in many situations of my Sales and Management career. Eva does a great job providing solutions to customer needs. She is a Star with her service skills and she can transition between multiple tasks with ease. Many times Eva was able to transition between helping a new employee with questions, taking care of service questions for one of our policyholders and researching a complex question for me all in a very timely manner and with enthusiasm! Eva has great character to succeed in many different roles.
Morgan Applegate, LUTCF
In working with Eva for 9 years I greatly valued her experience and assistance in many situations of my Sales and Management career. Eva does a great job providing solutions to customer needs. She is a Star with her service skills and she can transition between multiple tasks with ease. Many times Eva was able to transition between helping a new employee with questions, taking care of service questions for one of our policyholders and researching a complex question for me all in a very timely manner and with enthusiasm! Eva has great character to succeed in many different roles.
Morgan Applegate, LUTCF
In working with Eva for 9 years I greatly valued her experience and assistance in many situations of my Sales and Management career. Eva does a great job providing solutions to customer needs. She is a Star with her service skills and she can transition between multiple tasks with ease. Many times Eva was able to transition between helping a new employee with questions, taking care of service questions for one of our policyholders and researching a complex question for me all in a very timely manner and with enthusiasm! Eva has great character to succeed in many different roles.
Experience
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BerkleyNet (a Berkley Company)
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United States
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Insurance
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1 - 100 Employee
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Product Management Specialist
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Sep 2016 - Present
Handle inbound/outbound calls with enthusiasm, empathy and resiliency. Customer focused with the ability to maintain a good phone presence, ownership of customer inquiries and policy changes. Possess problem solving skills, ability to translate data using Excel to handle calculations and analysis of data. Handle inbound/outbound calls with enthusiasm, empathy and resiliency. Customer focused with the ability to maintain a good phone presence, ownership of customer inquiries and policy changes. Possess problem solving skills, ability to translate data using Excel to handle calculations and analysis of data.
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Liberty Mutual Insurance
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United States
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Insurance
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700 & Above Employee
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Customer Service Specialist
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Jul 1988 - Mar 2016
Customer Service advocacy, client resolution, training of sales representatives and service representatives, lean management training. Being flexible and adaptable, able to manage multiple initiatives simultaneously, all while delivering exceptional results that impact the bottom line profitability in a positive way. Customer Service advocacy, client resolution, training of sales representatives and service representatives, lean management training. Being flexible and adaptable, able to manage multiple initiatives simultaneously, all while delivering exceptional results that impact the bottom line profitability in a positive way.
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Education
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1973 - 1976
Thomas Jefferson High School
High School, High School Diploma
Community
