Experience

Deliveree On-Demand Logistics (Southeast Asia)

• Thailand
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Customer Service Team Lead

  • Aug 2015 - Present

  - In charge of customer service agents and ensure they provide the best service to customers and have a good performance. - Successfully create training material and conduct training for new agent. - Coordinating my team during their shift. Manage employee schedules and ensure we have sufficient staff during busy times. - Review and complete escalation of agents to ensure customer concerns have been resolved. - Evaluating Team Members, conducting periodic reviews and evaluations of team members. monitor employee performance and record areas for improvement (QC). - Improve the efficiency and performance of the customer service department and the organization as a whole by collecting data to improve service quality.


Ralali.com
• Indonesia
• Technology, Information and Internet
• 100 - 200 Employee
• Customer Service

  • Jan 2015 - Aug 2015

Ensogo
• Singapore
• Technology, Information and Internet
• 1 - 100 Employee
• Customer Service

  • 2014 - 2014