Experience

Delta Fulfilment
• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee
• Customer Service Manager

  • Aug 2023 - Present


PillSorted

• United Kingdom
• Retail Pharmacies
• 1 - 100 Employee

• Customer Service Manager

  • Oct 2022 - Aug 2023

  At Pill Sorted Pharmacy, I excelled in managing customer complaints and implementing strategies to enhance the overall customer experience. ‣ Successfully hired, managed, trained, and up-skilled a team of eight individuals across different branches achieving consistent results and organisational success. ‣ Fostered a collaborative work environment while successfully ensuring the adherence to service level agreements (SLAs). ‣ Played a key role in planning and implementing system improvements to streamline processes and boost efficiency. ‣ Created training materials to equip team members with the skills and knowledge needed to provide exceptional customer care. ‣ Successfully implemented initiatives that resulted in improved service quality and exceeded expectations. Show less


Well
• United States
• Civic and Social Organizations
• 1 - 100 Employee
• Pharmacy Manager

  • Oct 2019 - Jun 2021