Experience

SupportYourApp

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Support Engineer

  • Aug 2021 - Present

  -Taking ownership of customer issues reported and seeing problems through to resolution - Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues - Improve new features and bug tracking in CRM and KB systems; - Cooperation with QA and Dev Team. - Offer unparalleled technical assistance to customers, leveraging problem-solving and troubleshooting skills. - Collaborate with cross-functional teams and use Zendesk to enhance customer support processes and efficiency. Show less



Sailing Club Leisure Group

• Vietnam
• Hospitality
• 1 - 100 Employee

• Marketing and Operations Manager

  • Sep 2016 - May 2023

  - Developed and executed comprehensive marketing campaigns, incorporating market research insights, and managed all facets of digital marketing. - Produced engaging graphic content for diverse marketing platforms and collaborated with teams to deploy strategic initiatives. - Oversaw end-to-end event planning and execution, from budget management to delivering a memorable guest experience. - Fostered strong client relationships, monitored marketing performance, and utilized insights for optimization. - Led a team-oriented marketing environment and stayed updated on industry trends through active participation in relevant events. Show less



Sailing Club Signature Resort Phu Quoc

• Vietnam
• Hospitality
• 1 - 100 Employee

• Marketing Manager

  • May 2018 - Jan 2019

  - Spearheaded marketing campaigns and implemented digital strategies, managed graphic design projects, and coordinated events at Sailing Club Phu Quoc. - Fostered client relationships and provided team leadership, ensuring a cohesive and high-performing environment. - Executed market research and data analysis, driving strategic decisions that consistently outperformed targets. - Spearheaded marketing campaigns and implemented digital strategies, managed graphic design projects, and coordinated events at Sailing Club Phu Quoc. - Fostered client relationships and provided team leadership, ensuring a cohesive and high-performing environment. - Executed market research and data analysis, driving strategic decisions that consistently outperformed targets.



Sense Asia

• Vietnam
• Food & Beverages
• 1 - 100 Employee

• Social Media Marketing Specialist

  • May 2017 - Dec 2017

  - Develop and implement innovative social media strategies to increase brand visibility, engagement, and customer loyalty. - Create engaging and high-quality content for various social media platforms, aligned with the company's voice and branding. - Analyze social media metrics and insights to evaluate campaign performance, optimize strategies, and drive growth. - Collaborate cross-functionally to integrate social media with other marketing efforts, ensuring a cohesive brand message. - Monitor trends in social media tools, applications, and channels, leveraging opportunities to maintain a competitive edge. Show less



Vinpearl

• Vietnam
• Hospitality
• 500 - 600 Employee

• Guest Service Agent

  • Dec 2014 - Feb 2016

  - Deliver warm welcomes to incoming and in-house guests, supervising and coordinating activities, while handling queries and special requests promptly. - Resolve guest complaints professionally, managing stressful situations and providing effective solutions to enhance satisfaction. - Collaborate with other hotel departments to provide efficient service, while promoting hotel's facilities and services. - Offer guidance to guests within the hotel, providing general information, directions, and assisting with leisure and travel arrangements. - Provide exceptional care to repeat and VIP guests, ensuring all necessary paperwork for smooth shift transitions, and assisting with hotel and ticket bookings. Show less