Experience

CivicMakers

• United States
• Design Services
• 1 - 100 Employee

• Senior Associate/ APM Community Engagement

  • Mar 2019 - Present

  Civic innovation firm that partners with organizations and institutions to advance human-centered, collaborative problem-solving through education, consultation and a community of practice.-Former projects: Napa Valley Transportation Authority Strategic Plan; City of Mountain View Strategic Plan; Water Emergency Transportation Authority (WETA)-Current projects: Department of Technology of the City of San Francisco; Employment Training Program (ETP), San Francisco Municipal Transportation Authority (SFMTA - see more details in next section)-Strategic planning for the governments, city administration, large organizations and programs.-Facilitation of stakeholder engagement working groups-Facilitation of community meetings and focus groups in English and Spanish-Research, data synthesis and analysis-Collaboration with subject matter experts-Translation and consulting for external translation services Show less

• Project Facilitator

  • Mar 2019 - Present

  Holistic training and change management initiative bringing communication tools on conflict prevention, skill building around de-escalation and resilience tools to help public facing employees and community to be safe and feel appreciated.Assessment- Observation- Desk research- Intercept survey design and distribution- Focus groups- Accompaniment of staff to observe and learn about the issues they face daily- Synthesis & AnalysisCurriculum Design- Collaboration with subject matter experts to co-design communications training by and for public facing departments Facilitation- Facilitation of around two hundred full day trainings on communication, resiliency, and de-escalation- Train the trainer and co-facilitation with subject matter experts - Collaboration with operations team to adapt trainings to company with covid-19 requirementsReinforcement- Provision of feedback from staff to leadership of their divisions and departments- Provision of executive coaching to supervisors and managers of ten division of SFMTA- Facilitation of webinars for supervisors and managers on reinforcement of PaCT and sharing tools, resources and support Show less



Facilitation with Eva Mas

• Consulting and Trainings for Organizations and Business

  • Sep 2019 - Present

  Trauma informed De-escalation, Harm Reduction and Diversity Equity & Inclusion consulting, training and referrals. - Clients: OCEIA Community Ambassador Program, Clarion Alley Mural Project, HOMEY, Saint John’s Church, Coffee Shop, Mission Community Music Center, The Gubbio Project, and San Francisco Night Ministry Trauma informed De-escalation, Harm Reduction and Diversity Equity & Inclusion consulting, training and referrals. - Clients: OCEIA Community Ambassador Program, Clarion Alley Mural Project, HOMEY, Saint John’s Church, Coffee Shop, Mission Community Music Center, The Gubbio Project, and San Francisco Night Ministry



Yerba Buena Center for the Arts

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Project Facilitator & Community Outreach Organizer

  • Apr 2020 - Apr 2021

  YBCA Multi-disciplinary contemporary arts center in San Francisco, California - Outreach for YBCA’s Universal Income for Artists’ Pilot Program with BIPOC, differently abled, and LGBTQI artists. - Organization and facilitation of online gathering for former fellows of YBCA to find tools to mutually support each other. - Survey design and implementation to engage fellows on how present YBCA is in their lives and careers. YBCA Multi-disciplinary contemporary arts center in San Francisco, California - Outreach for YBCA’s Universal Income for Artists’ Pilot Program with BIPOC, differently abled, and LGBTQI artists. - Organization and facilitation of online gathering for former fellows of YBCA to find tools to mutually support each other. - Survey design and implementation to engage fellows on how present YBCA is in their lives and careers.



CLARION ALLEY MURAL PROJECT INC

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Director of Community Initiatives

  • Jan 2019 - Nov 2019

  Grassroots community-directed organization based in San Francisco’s Mission District, supporting and producing socially-engaged and aesthetically innovative public art, locally and globally. - Stakeholder engagement and partnership building - Collaboration with subject-matter experts to create trainings for volunteers, community members, and partner organizations - Community engagement with residents, artists and neighboring businesses, to design signage and ground rules. - Awarded certification of honor by District Supervisor’s office for fighting Transphobia, Racism and other forms of hatred. Show less



San Francisco Women Against Rape

• Non-profit Organizations
• 1 - 100 Employee

• Community Educator

  • Jul 2018 - May 2019

  Community-based, women-of-color led, anti-sexual assault, social justice organization providing advocacy, accompaniment, counseling and education services. - Provide counseling on 24-hour rape crisis line maintaining client confidentiality. - Curriculum Development, Outreach, scheduling for self and other facilitators; facilitation; and statistical data for: Prevention education and support groups to middle and high school age youth. Professional trainings to service providers on how to support survivors. Prevention education for adult community members on Healthy and Unhealthy Relationships. - Ensure cultural as well as linguistic accessibility through integration of the Multi Lingual Access Model (MLAM). Show less



Mission Neighborhood Health Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Bilingual Case Manager

  • Dec 2014 - Sep 2018

  Harm reduction and community building program of the Mission Neighborhood Health Center which advocates for housing and resources to enhance the health and wellbeing of homeless and marginally housed adults many of whom are LGB, Trans, BIPOC, and immigrants. - Intensive case management, crisis intervention, and advocacy for hundreds of homeless adults in drop-in center. - Project Management for complex entry list for Navigation Center. - Design and facilitation of leadership development group cohorts. - Supervision of grant reporting for several grants and teams Show less



Precita Eyes Muralists

• United States

• Intern

  • Nov 2012 - Jul 2016

  Community-based non-profit mural & arts education group located in the Mission District of San Francisco - Facilitation of community mural workshops to youth from low-income families. Community-based non-profit mural & arts education group located in the Mission District of San Francisco - Facilitation of community mural workshops to youth from low-income families.



Hospitality House, San Francisco

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Bilingual Peer Advocate and Crisis Counselor

  • May 2014 - Nov 2014

  Non-Profit offering services to homeless and poor through peer-led programs and a harm reduction approach. - Crisis intervention, overdose prevention, de-escalation, suicidality assessment and social service referrals. - Advocate for hundreds of homeless and marginally housed community members in the Tenderloin - Informed about services existing in and out of the drop-in center, using a harm reduction approach Non-Profit offering services to homeless and poor through peer-led programs and a harm reduction approach. - Crisis intervention, overdose prevention, de-escalation, suicidality assessment and social service referrals. - Advocate for hundreds of homeless and marginally housed community members in the Tenderloin - Informed about services existing in and out of the drop-in center, using a harm reduction approach



Streetside Stories

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Autobiographical Storytelling and Theater Teaching Artist

  • Feb 2013 - Mar 2014

  Non-Profit dedicated to improving literacy, offering arts education and empowerment students from low-income families - Curriculum development and facilitation of train the trainer workshops to deliver bilingual programs in and after schools - Facilitation autobiographical storytelling workshops at schools and housing sites throughout San Francisco. - Spearheaded program that supported newcomer Latin-American children in their transition. Non-Profit dedicated to improving literacy, offering arts education and empowerment students from low-income families - Curriculum development and facilitation of train the trainer workshops to deliver bilingual programs in and after schools - Facilitation autobiographical storytelling workshops at schools and housing sites throughout San Francisco. - Spearheaded program that supported newcomer Latin-American children in their transition.