Eva-Maria Antoni
Customer Service Representative at Stein's Aircraft Services, LLC- Claim this Profile
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German Professional working proficiency
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English Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Credentials
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Third Class Medical Certificate
Federal Aviation AdministrationJun, 2023- Nov, 2024
Experience
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Stein's Aircraft Services, LLC
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Airlines and Aviation
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1 - 100 Employee
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Customer Service Representative
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Aug 2023 - Present
As a customer service representative at the Fixed Based Operator, Stein's Aircraft Services, my job duties include attracting potential customers by readily answering questions and suggesting company products and services. Other tasks include fielding radio calls from aircraft and line services, and making sure the grounds look clean and tidy. Among the customer service responsibilities, data entry and invoicing are also essential to creating an attentive and communicative team. Analyzing customer information and further addressing complaints or suggestions in order to keep customers satisfied and returning. Show less
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Marquette University Helfaer Recreation Center
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Building Supervisor
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Aug 2020 - Present
Ensuring the protection of school equipment and following adequate COVID-19 protocol to ensure the safety of students who are dedicated to working out. Responsible for keeping surfaces clean, creating schedules for students to utilize areas in Fitness Centers. Also responsible for handing out locker room keys or gym equipment and keeping a record of who has checked out which item. Assigned duties or work schedules to employees for adequate shift coverage. Inspected equipment to maintain proper functioning during peak activity. Explained regulations, policies, or procedures to new hires to confirm understanding and compliance. Worked flexible hours; night, weekend, and holiday shifts. Resolved problems, improved operations, and provided exceptional service in addition to be a trained fire marshal, first-aid and CPR certified, equipped to handle all emergency situations. Show less
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U.S. House of Representatives
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United States
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Legislative Offices
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700 & Above Employee
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Congressional District Staff Assistant
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May 2022 - Aug 2022
Assists with local casework issues such as passport assistance, and worked to aid in community outreach. Answers phone calls, and address constituent concerns and correspondence. Logged mail addressed and sent to the Congressman in addition to adding constituent comments and concerns to our Fireside Software. Ran errands and helped legislative aids with daily tasks. Continued to add networking connections and wrote congratulatory/ commendation letters to constituents on behalf of the Congressman. Show less
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The Rock Golf Club
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Spectator Sports
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1 - 100 Employee
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Bartender / Beverage Cart Attendee
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May 2021 - Aug 2022
Set up beverage cart with appropriate number and type of beverages and food items. Maintain knowledge of beverage prices and dates to be able to talk intelligently to customers. Fill and serve glasses with guests' preferred brands and ask if they would like refills. Keep beverage cart fueled and cleaned properly and store it properly at the end of each shift. Perform maintenance and minor repair work on beverage carts to make sure that they do not breakdown midway. Set up beverage cart with appropriate number and type of beverages and food items. Maintain knowledge of beverage prices and dates to be able to talk intelligently to customers. Fill and serve glasses with guests' preferred brands and ask if they would like refills. Keep beverage cart fueled and cleaned properly and store it properly at the end of each shift. Perform maintenance and minor repair work on beverage carts to make sure that they do not breakdown midway.
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State of Wisconsin
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United States
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Government Administration
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700 & Above Employee
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Respite Caregiver
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Jan 2021 - Aug 2022
Responsible for working closely with a child who has Autism. Helps the child understand his surroundings, accept social cues, and control behavior in specific situations. Also aids in keeping the child on a daily schedule and aids in helping the child complete daily tasks such as chores, making meals, doing laundry, cleaning, and vacuuming. Spends time working on homework with the child and helping with complex school tasks that the child may struggle with. These include but aren't limited to reading, writing, and mathematical skills. Assisted child with personal requirements, including keeping spaces clean and helping with grooming. Works on maintaining a clean, safe, and well-organized patient environment. Works to improve and enhance patient lives through effective and compassionate care. Show less
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U.S. House of Representatives
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United States
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Legislative Offices
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700 & Above Employee
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Congressional Intern
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Sep 2021 - Dec 2021
Answering constituent phone calls, letters, emails, and other means of communication. Replying to constituent concerns, complaints, and comments. Answered constituent phone calls. Logged constituent complaints and concerns into Fireside Software. Created spreadsheets and logged data pertaining to the Congressman's recent votes on bills. Writing correspondence on behalf of the Congressman. Attend hearings and briefings covering areas of concern pertaining to Congressman. Understand and answer constituents' questions about political policy and legislation. Updated the Congressman's website about recent changes in the District of Columbia. Show less
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Dunkin'
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United States
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Food and Beverage Services
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700 & Above Employee
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Fast Food Team Trainer
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Jan 2019 - Aug 2020
Processed POS transactions, including checks, cash, and credit purchases or refunds. Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers. Mentored new team members on POS system operation, customer service strategies, and sales goals. Prepared and submitted end-of-shift reports Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance. Educated customers on promotions to enhance sales. Delegated daily tasks and oversaw employees. Maintained energy and enthusiasm in a fast-paced environment. Show less
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Culver's Restaurants
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United States
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Restaurants
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700 & Above Employee
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Fast Food Team Member
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Dec 2016 - Sep 2018
Mentored junior employees to improve performance, food safety, and customer service Set a positive example for team members by providing high-quality, efficient service. Maintained current knowledge of all team position requirements. Taught new team members correct procedures for all areas of operations. Trained new employees in specific job requirements. Trained other employees in customer service, food safety, and performance requirements. Maintained cleanliness and organization in all areas of the establishment. Processed sales transactions, including cash, debit, and credit. Show less
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Education
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2020 - 2023
Marquette University
Political Science, Pre-Law Studies -
2018 - 2020
Waupun High School
High School Diploma, 12th
Community
