Experience

SECRET HOTELS

• Greece
• Hospitality
• 1 - 100 Employee

• Reservations Agent

  • Nov 2022 - Present

  ·Assisting and advising customers who may be choosing from a variety of travel options.·Making reservations for customers based on their various requirements and budgetary allowances.·Checking the availability of accommodation or transportation on the customers’ desired travel dates.·Helping plan travel itineraries by suggesting local tourist attractions and places of interest.·Processing payments and sending confirmation details to customers.·Sorting out any issues that may arise with bookings or reservations.·Selling and promoting reservation services.·Answering any questions customers might have about the reservation process.·Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.·Providing support to customers who may need to amend or cancel a reservation Show less

• Receptionist

  • Apr 2022 - Present

  •Orientation of the hotel facilities for the guests.• Inform guests of hotel rates and services.• Make and confirm reservations for guests.• Ensure proper room allocation.• Maintain accurate records of the transactions.• Compute all guest billings, accurately post charges to guest rooms and house accounts.• Retrieve mail, packages, and documents for guests.• Provide accurate information about local excursions and services.• Facilitate check in and check out for guests, including running credit cards for rooms, services, and other purchases. Show less



ANEMOS LUXURY GRAND RESORT

• Greece
• Hospitality
• 1 - 100 Employee

• Animation executive

  • Jul 2020 - Oct 2020

  • Responsible for clients' fitness programs (Yoga, Stretching, Zumba) • Kids club activities. • Evening programs entertain the guest. • Encourage guest participation in activities. • Be a great public relations representative. • Translate at events/activities. • Perform in shows-dancing, acting and games. • Responsible for clients' fitness programs (Yoga, Stretching, Zumba) • Kids club activities. • Evening programs entertain the guest. • Encourage guest participation in activities. • Be a great public relations representative. • Translate at events/activities. • Perform in shows-dancing, acting and games.

• Guest Relations Supervisor

  • Apr 2019 - Oct 2019

  • Responsible for social media hotel presentation & guest’s reviews (Holiday check, Trip Advisor) • Assisted in gathering data and planning the stay of the guests • Responsible for organizing weddings with the cooperation of external partners • Meet and greet the guests upon arrival and bids farewell to the guests • Assisted clients in booking spa services, adventure packages, rooms, and other services at the hotel. • Organizing birthday parties • Inspection VIP guest’s room •Participate in meetings of hotel supervisors Show less

• Guest Relations Officer

  • May 2018 - Oct 2018

  • Responsible for social media hotel presentation & guest’s reviews (Holiday check, Trip Advisor) • Assisted in gathering data and planning the stay of the guests • Responsible for organizing weddings with the cooperation of external partners • Meet and greet the guests upon arrival and bids farewell to the guests • Assisted clients in booking spa services, adventure packages, rooms, and other services at the hotel. • Organizing birthday parties • Inspection VIP guest’s room Show less



Harpin Hotels

• Greece
• Hospitality
• 1 - 100 Employee

• Guest relations officer Hotel restaurant hostess

  • Jun 2016 - Oct 2017

  • Ensure that guest receive personal recognition • Greet guests arriving in the main restaurant, welcome and seat them • Monitoring the guest waiting list in the main restaurant • Making the dinner reservations • Attends to customer's inquiries and assists them with their needs • Maintains an active presence in the hotel lobby • Responsible in organizing fun activities, volleyball, darts, pool etc. • Ensure that guest receive personal recognition • Greet guests arriving in the main restaurant, welcome and seat them • Monitoring the guest waiting list in the main restaurant • Making the dinner reservations • Attends to customer's inquiries and assists them with their needs • Maintains an active presence in the hotel lobby • Responsible in organizing fun activities, volleyball, darts, pool etc.