Experience

Portland Trust

• Czechia
• Real Estate
• 1 - 100 Employee

• Executive Assistant

  • Sep 2022 - Present

  - Day to day organization (managing and maintaining executive schedule, planning and scheduling internal and external meetings, flight tickets, business trips, conference calls) - Various administrative support - preparation of presentations, documents, letters - Handling of mail, phone calls, and email correspondence - Coordinating travel and lodging arrangements according to preferences, assisting with itineraries - Processing of expenses in cooperation with accounting department - Supporting the organization of the team - teambuildings and venues Show less



Holec, Zuska & Partners

• Czechia
• Legal Services
• 1 - 100 Employee

• Assistant

  • Aug 2021 - Aug 2022

  - Praetor II accounting system knowledge - Authorised document conversion - Signature legalisation - Communication with courts, authorities and clients - Invoicing - Accessing court files - Organizing files - Filing of binders - General adhoc tasks - Document editing - Administration of Data Boxes - Searching information on various portals (Real Estate Registry, Criminal Registry, Insolvency Registry) - Ensuring smooth office organisation - Preparing conference rooms for meetings with clients and visitors Show less



Business Link

• Poland
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Customer Care Specialist

  • Apr 2021 - Jul 2021

  Performed general office duties and administrative tasks Performed customer and client oriented duties Responsible for adhoc tasks Greeting visitors Booking conference rooms Handing and taking over offices Managed the internal and external mail functions Ordering and managing the posting service Communicating with foreign clients on a daily basis in English (through emails, phone calls and directly) Performed general office duties and administrative tasks Performed customer and client oriented duties Responsible for adhoc tasks Greeting visitors Booking conference rooms Handing and taking over offices Managed the internal and external mail functions Ordering and managing the posting service Communicating with foreign clients on a daily basis in English (through emails, phone calls and directly)



Hotel Villa Ostrava

• Ostrava, Moravskoslezský, Česko

• Manažer služeb pro hosty

  • May 2019 - Mar 2021

  Providing excellent customer service Covering Reception, Bar and Kitchen (breakfast service) Ensuring housekeeping and maintenance teams are aware of any issues Communicating with foreign guests on a daily basis in English (through emails, phone calls and directly) Dealing with complaints, resolving issues to a point of satisfaction of both parties Handling phone calls Managing reservations and group reservations Fixing rates for group and long term reservations Counting the floats Checking guests in/out of the hotel Handling invoices and voiding payments Organizing meetings and functions Show less



Holiday Inn Newcastle-Jesmond

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Jun 2017 - Dec 2017

  Providing excellent customer service Covering Reception Ensuring housekeeping and maintenance teams are aware of any issues Dealing with complaints Handling phone calls Managing reservations Counting the floats Checking guests in/out of the hotel Fully trained in Amadeus POS (internal hotel reservation system) Dealing with issues at the time of their occurrence Handling invoices and voiding payments Providing excellent customer service Covering Reception Ensuring housekeeping and maintenance teams are aware of any issues Dealing with complaints Handling phone calls Managing reservations Counting the floats Checking guests in/out of the hotel Fully trained in Amadeus POS (internal hotel reservation system) Dealing with issues at the time of their occurrence Handling invoices and voiding payments



Holiday Inn Express St Albans

• United Kingdom
• Hospitality

• Guest Service Agent

  • Dec 2016 - Jun 2017

  Guest Service Assistant Providing excellent customer service Covering Reception, bar and kitchen (breakfast and dinner service) Ensuring housekeeping and maintenance teams are aware of any issues Dealing with complaints Handling phone calls Managing reservations Counting the floats Checking guests in/out of the hotel Fully trained in Brilliant POS (internal hotel reservation system) Dealing with issues at the time of their occurrence Winner of IHG ENROLLMENTS of the quarter Handling invoices and voiding payments Show less



YOUNG'S CLUB AND PUB, L.L.C.

• Londýn, Anglie, Spojené království

• Customer Service Agent

  • Oct 2015 - Dec 2016

  Providing exceptional customer service Dealing with complaints Taking bookings Dealing with customers over the phone Handling invoices and voiding payments Organizing functions and events Providing table service Checking guests in/out of the hotel Providing exceptional customer service Dealing with complaints Taking bookings Dealing with customers over the phone Handling invoices and voiding payments Organizing functions and events Providing table service Checking guests in/out of the hotel