Experience

Wildsmith Skin
• United Kingdom
• Cosmetics
• 1 - 100 Employee
• Global Digital Marketing Manager

  • Jan 2021 - Present


REN Skincare

• United Kingdom
• Wholesale

• Head of Ecommerce

  • 2010 - Oct 2016

  My responsibilities included: -Manage the execution of multi channel marketing strategies, in line with business objectives.-Offer Input into strategic business planning, working cross functionally to develop and embed improved process and ways of working.-Manage 3rd party agencies, building relationships to ensure optimum service and cost efficiencies.-Lead the E-commerce team's whilst maintaining a culture of high performance and on time delivery.-Work with the production and retail team to set e-commerce revenue forecast, continuously monitoring to achieve targets.-Ensure customer communication is aligned under a single multi channel plan ensuring business wide understanding of the brand and communication strategy, team integration and alignment.

• Ecommerce Coordinator

  • 2006 - 2010

  Managing user online experience, looking at on site conversion optimization.Looking at content management, uploading new products.Monitoring and updating stock.Supporting the Head of Ecommerce with managing new projects.Managing the customer services team.

• Customer Service Manager

  • 2003 - 2006

  Developing customer service policies and proceduresLeading a team of customer services staffHandling enquiries and complaintsAuthorising refunds, exchanges.Making sure accurate records are keptHelping to recruit, train and assess new staffKeeping up to date with customer service developments


Selfridges
• United Kingdom
• Retail
• 700 & Above Employee
• Assistant Manager

  • 2001 - 2003