Experience

Randstad Sourceright

• Netherlands
• Human Resources Services
• 700 & Above Employee

• MSP Coordinator

  • Nov 2018 - Present



Fotexnet

• Hungary
• Business Consulting and Services
• 1 - 100 Employee

• Human Resources Assistant

  • Aug 2018 - Oct 2018

  Performing direct searches in various databases Helping - in the field - assessing current employees Creating a wonderful and friendly environment for all the colleagues Contacting, pre-screening and keeping in touch with new applicants Arranging personal and phone interviews Supporting recruiters during the recruitment process Helping to create a long term recruitment strategy Creating recruitment reports English language testing Performing direct searches in various databases Helping - in the field - assessing current employees Creating a wonderful and friendly environment for all the colleagues Contacting, pre-screening and keeping in touch with new applicants Arranging personal and phone interviews Supporting recruiters during the recruitment process Helping to create a long term recruitment strategy Creating recruitment reports English language testing



Agoda

• Singapore
• Software Development
• 700 & Above Employee

• Customer experience specialist

  • Oct 2017 - Jul 2018

  Delivering excellent customer service and manage the needs of customers with their travel- and hotel booking related questions, complaints, enquiries via email and over the phone in English and Hungarian To ensure customer satisfaction and loyalty by assisting and resolving a wide variety of customer service requests Constantly achieving high Customer Satisfaction score, and being accountable for meeting individual (KPIs) and team goals, such as productivity, efficiency, customer satisfaction, quality and schedule adherence Working together with external (mainly hotel) partners and other internal departments. Continuously identify work process improvements and communicate to Team Leaders and (or) Manager Show less



Protocall 2009 Web-és Telemarketing Kft.

• Hungary
• Advertising Services
• 1 - 100 Employee

• KEY SUPPLIER COORDINATOR

  • Nov 2014 - Oct 2017

  Handling incoming and outgoing English calls and emails Daily telephone, email contact with tourist suppliers Investigating problematic cases from customers, transferring the case to the supplier partner and management Hotel, ticket, transfer, car rental, program booking, modification, cancellation, hotel relocation issues between client and partner Quality controlling of Slovakian, Czech, English, Hungarian speaking customer service colleagues in 2 week intervals Show less



Alpine Electronics Manufacturing of Europe LTD. Hungary

• Hungary
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• HUMAN RESOURCES COORDINATOR

  • 2011 - 2012

  Participation in hiring progressesCoordinating employees in entry and exit processes including setting up and cancelling the microchip employee cardsBusiness administration related to company buses – managing the bus orders for weekdays and weekend overtimes, reconsider the complaints regarding the bus service, taking and controlling the invoices Regular inspection of company canteen, making reports for canteen regarding the employee cards used for dining Taking orders for working uniforms, making database records about uniform Collecting stationary orders from each departments, and taking orders for stationary and equipment. Show less

• RECEPTIONIST

  • 2011 - 2011

  Answering phone callsPolitely welcoming and greeting guests, business partnersKeeping contact with the customers and company membersBooking conference rooms, and prepare them for the meetings with conference telephones and projectorsLiaising with the canteen for the business lunchesOrder taxi for the guests and company membersUnseal of incoming and managing the outgoing mail



Alpine Electronics Manufacturing of Europe LTD. Hungary

• Hungary
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• QUALITY SUPERVISOR

  • 2005 - 2010

  Supervision and management of employees (10 - 15 people) Liaising with the suppliers and warehouse Making daily reports for the management Quality controlling Administrative tasks, production data capture and verification of documents Supervision and management of employees (10 - 15 people) Liaising with the suppliers and warehouse Making daily reports for the management Quality controlling Administrative tasks, production data capture and verification of documents