Experience

Columbus Estonia

• Estonia
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Manager / Member of the Management Team and Board

  • May 2020 - Present

  Tallinn, Estonia Establishing and modifying processes related to cross-company services. Change management and communication of process changes. Preparation and amendment of the company's general service agreements and conditions. Leading or assigning responsibility for cross-company development projects. Reviewing new project offers and new contracts for compliancy with current service processes, best practices and service terms. Leading company digitalization process and new software… Show more Establishing and modifying processes related to cross-company services. Change management and communication of process changes. Preparation and amendment of the company's general service agreements and conditions. Leading or assigning responsibility for cross-company development projects. Reviewing new project offers and new contracts for compliancy with current service processes, best practices and service terms. Leading company digitalization process and new software implementation. Planning, budgeting and steering during project works. Participation in the IT management board and IT projects Providing input to the company's strategy through management team and board. Participation in the preparation of the company 's budget. Establishing cooperation principles with 3rd party partners - cooperation terns, process, NDA terms and DPA terms.

• e-Commerce, CRM and Customer Service Digitalization Business Manager / Member of the Management Team

  • Mar 2019 - Dec 2022

  Estonia The purpose of Columbus Customer Experience Business is to digitalize sales, e-commerce and customer service processes for Columbus customers. I started with the Business line in 2019 as a new initiative and it has been growing since based on Columbus Sweden Commerce (formerly iStone) vision and know-how. Today as a Business Manager I lead an independent team of experienced professionals and external partners in e-com, sales and customer service areas. We have delivered B2B portals and CRM… Show more The purpose of Columbus Customer Experience Business is to digitalize sales, e-commerce and customer service processes for Columbus customers. I started with the Business line in 2019 as a new initiative and it has been growing since based on Columbus Sweden Commerce (formerly iStone) vision and know-how. Today as a Business Manager I lead an independent team of experienced professionals and external partners in e-com, sales and customer service areas. We have delivered B2B portals and CRM and Customer Service solutions to companies in Estonia and elsewhere. Responsibilities include: - Independent strategic analysis of market, strategic planning and management of the field. - Recruitment, instruction and motivation of my employees. - Evaluation and monitoring employee development, the development and use of know-how, and development of technological solutions - Deciding and controlling the design and development of work processes in business line - Ensure with team that the best know-how of the team and best technology is used according to objectives - Preparation of annual budgets and monthly prognosis of the unit and monitoring actual financial results



Uniconta Eesti OÜ

• General Manager

  • Feb 2018 - Feb 2021

  Estonia Uniconta Estonia purpose was to bring Uniconta ERP software as an alternative ERP for SMB market to Estonian software partners as planned by Uniconta A/S. To kick-off I planned a product launch event to Estonian software partners from marketing the event, to planning the venue, agenda, visit from Erik Damgaard and media interviews. We organized and trained several partners in how to implement Uniconta and get market feedback from implementation partners. During the period I sold and closed… Show more Uniconta Estonia purpose was to bring Uniconta ERP software as an alternative ERP for SMB market to Estonian software partners as planned by Uniconta A/S. To kick-off I planned a product launch event to Estonian software partners from marketing the event, to planning the venue, agenda, visit from Erik Damgaard and media interviews. We organized and trained several partners in how to implement Uniconta and get market feedback from implementation partners. During the period I sold and closed some projects, aided the implementation team in getting reference customers LIVE. My responsibilities includes all business management related activities from marketing, sales, agreemnts to invoicing and bookeeping. Show less



Columbus Estonia

• Estonia
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Owner /Product Service Development Manager

  • Feb 2017 - Jul 2017

  Tallinn, Harjumaa, Estonia In between 2 maternity leaves, I was working part time managing a new initiative - to test a new product concept - a new product based on a ready-made product platform. I was responsible for managing, developing and agreeing on product development (backlog), total priorities (user stories). Responsible for the work of one small cross-departemental development team. I planned and coordinated product launch, prepared marketing content for ongoing marketing presence. Left for maternity leave.



Columbus Estonia

• Estonia
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Director / Key Account Sales Manager

  • Mar 2014 - Jul 2015

  Tallinn, Harjumaa, Estonia My purpose was to build toward meeting companies needs to meet new customer acquisition targets, but also lead sales process in Columbus, building sales processes and defining roles and responsibilities. My responsibilities included: - selling Microsoft Dynamics products and other Columbus or 3rd party products and related services. - preparing sales offers that meet customer requirements, simple or complex tenders - participating in new customer search initiatives, e.g… Show more My purpose was to build toward meeting companies needs to meet new customer acquisition targets, but also lead sales process in Columbus, building sales processes and defining roles and responsibilities. My responsibilities included: - selling Microsoft Dynamics products and other Columbus or 3rd party products and related services. - preparing sales offers that meet customer requirements, simple or complex tenders - participating in new customer search initiatives, e.g presentations in marketing events - With my former background in consulting and project management I was a strong pre-sales consultant knowing thoroughly the products and services offered, terms and conditions for implementation. Left for maternity leave Show less



Columbus Estonia

• Estonia
• IT Services and IT Consulting
• 1 - 100 Employee

• Team Manager

  • Mar 2010 - Apr 2013

  Estonia I built and lead a team of Microsoft Dynamics AX (4.0, 20019 and 2012) specialists to implement solutions for different manufacturing companies in Estonia. My responsibilities included recruitment, budgeting, sales, delivery management and team building.

• Dynamics AX consultant (Finances, Trade & Logistics)

  • Sep 2008 - Mar 2010

  Tallinn, Harjumaa, Estonia My purpose was to implement Microsoft Dynamics AX 4.0 and 2009 solutions in Finances and Supply Chain and Logistics areas. My experiences were in new company implementations and also support.



Ministry of Finance of Estonia

• Project Manager /Systems Analyst

  • Mar 2005 - Aug 2008

  Tallinn, Harjumaa, Estonia Managed the development of: - state budgeting systems, - state aid register, - stare tendering solution etc. My responsibilities included change analysis, composing wireframes, use case stories, testing and release communication.



Tallinn University of Technology Student Union

• Finance Manager

  • 2003 - 2005

  Tallinn, Estonia