Experience

adumo

• South Africa
• Financial Services
• 1 - 100 Employee

• Business Acquisition Manager - Telesales

  • Nov 2021 - Present



Nutun

• South Africa
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Debt Collector

  • May 2021 - Nov 2021

  Data capturing payment arrangements Payment plans Processing credit card payments over the phone updating the customers details on RCS Following up on payments arrangements. Data capturing payment arrangements Payment plans Processing credit card payments over the phone updating the customers details on RCS Following up on payments arrangements.



sureswipe

• South Africa

• Fulfilment administrator

  • Jan 2020 - Dec 2020

  Assist Account managers to get Fica documents and relevant documents required by the company from merchants Check if merchants are Fica compliant Migrating merchants from Mercantile bank to Nedbank(Software upgrade) General admin Data capturing - updating of SalesForce Assist Account managers to get Fica documents and relevant documents required by the company from merchants Check if merchants are Fica compliant Migrating merchants from Mercantile bank to Nedbank(Software upgrade) General admin Data capturing - updating of SalesForce



Telesure Investment Holdings (TIH)

• South Africa
• Insurance
• 700 & Above Employee

• Call Center Customer Service Representative

  • Sep 2016 - Oct 2019

  Handle inbound calls from Australian clients. Work on the customer care and retentions campaigns. Respond to and resolve clients’ insurance related enquiries and queries within the set service level agreements. Comply with and adhere to the policies and procedures. Upsell various packages offered by the Telesure group. Enquires to ensure that the set policies and procedures are adhered to and to assist them with meeting and/ or exceeding the set targets or measurements. Request and capture or update the clients’ personal and account details on the system. Work towards achieving the set targets. Actively participate when attending development workshops. Use technology and tools provided effectively in order to reduce customer effort. Show less