Experience

GM Dental And Implant Centre

• United Kingdom
• Dentists
• 1 - 100 Employee

• Practice Manager

  • Jul 2021 - Present

• Brand Ambassador / Marketing Executive

  • Oct 2020 - Present

  • Staff training• Regular Assessments to guarantee the quality and consistency of the service provided• Search and Implement new technologies to improve efficiency and revenue• Day to Day support to our team with the new software implementations• Network and build trusting relationships with potential clients/patients• Create marketing campaigns including online and offline marketing campaigns and strategies • Post about company services online (e.g. social media and forums). Creating of Artwork and video edition. Show less



Enterprise Holdings

• United States
• Travel Arrangements
• 700 & Above Employee

• Brand Intergrity Assessor EU Airports

  • May 2016 - Sep 2020

  As a Brand Integrity Assessor for EMEA Airports, I was responsible to manage the brand integrity program tasked with assisting in the development, implementation, adherence and continuous improvement of company operations and customer experience initiatives. I successfully helped to grow the footprint of the program and expand in the additional franchise countries. This required building a continuous relationship, training, understanding their needs and provide the right solutions to keep them on track with our program. I was covering all countries from Iceland to Israel, this exposed me to a diverse audience, which shaped my communication skill to all level of an organization up to and including a high level of leadership. • Successful and strategic travel planning for the team of Brand Integrity Assessors • Travel forecast and data analysis • Cost control and expense management • Employee development • Multitask across multiple business and departments • Work closely with all levels of leadership from EMEA Franchise and corporate and reporting directly to the VP of Airports EMEA Operations • Analysing and measuring the consistency of customer experiences • Frequently visiting over 50+ locations in the network of Enterprise Holding's brand portfolio • Conducting on-site assessments of the customer experience • Educate and train local teams in best practices • Oversee and assist with local action plan implementations Show less



Enterprise Rent-A-Car

• United States
• Real Estate

• Management Assistant

  • Oct 2015 - May 2016

  Responsibilities:• building relationship with corporate and retail customers, also members of staff• helping and training new employees to enhance their skills in all areas of the business, assisting them with upcoming exams• managing some leading clients’ accounts like BBC and Tower of London, ensure outstanding service is being provided• executing daily fleet logistics and management • gaining new customers and maintaining their accounts • writing rental agreements and making sure all underwriting criteria are met Achievements:• provided by me exceptional customer service caused under-performing branch turned around reaching a three month ESQI of 93%• developing my management skills, I managed to run a branch with over 100 vehicles in fleet and delegate duties to other employees making sure we keep our standards on a very high level• my effective marketing to new and existing clients increased fleet growth by 10% in 12 months • I was leading sales in my area (nominated Top seller) by selling excess waivers, breakdown assistance, vehicle upgrades and all extras as GPS, child seats and fuel Show less

• Management Trainee

  • Sep 2014 - Oct 2015

  • Focus on Sales Processes and Customer Satisfaction• Rental Branch Logistics and Lean Operation• Experience working in different lines of business such as home city branch vs airport operation



Sixt

• Germany
• Travel Arrangements
• 700 & Above Employee

• Rental Sales Agent / Supervisor

  • Mar 2013 - Aug 2014

  • Completing necessary rental or parking information, disclose rates, terms and conditions of rental and obtain customer signatures while using effective sales techniques to encourage customers to utilize service options • Fleet planning • Receiving telephone calls and handling customer-related issues; directing other phone calls to appropriate personnel or take messages • Completing, reviewing and submitting various reports to my line manager • Maintaining and updating rental agreement files; contract and notifying customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions • Balance money in counter drawers, retrieve amount of money collected during shift, complete deposit slip and place money in safe • Enter and maintain information in location logs • Maintaining cleanliness of the rental office area and perform associated custodial duties • Complete Car exchange requests in Computer system Show less



Alexgo Travel

• Professional Tour Guide / Sales Executive

  • Aug 2000 - Jan 2013

  My responsibilities were: • Organizing all meetings with the customers to make them aware of the services we provide and help to identify their needs • Daily guiding tours on the island • Reaching sales objectives • Responsible for all airport/hotel transfers and daily tours around Madeira Island During the tours I used to deliver excellent and memorable customer service to all my customers. Ensure they will get the right information regarding the places we were visiting. Each group was different so I had to adapt myself to any of them, this helped me to develop my flexibility and enhanced my ability to give the right service to the right customer. Show less



VILA GALÉ HOTÉIS

• Portugal
• Hospitality
• 700 & Above Employee

• Head of Entertainment Department / Guest Relations

  • Nov 2006 - Sep 2007

  • Planning all entertainment in the hotel and create events to generate more revenue to the Hotel • Recruiting Entertainment groups such as musicians, folklore groups, magicians etc. • Full management of entertainment team, delegation • Dealing with guest enquirers to ensure they are fully satisfied with their stay • Managing entertainment budget • Planning all entertainment in the hotel and create events to generate more revenue to the Hotel • Recruiting Entertainment groups such as musicians, folklore groups, magicians etc. • Full management of entertainment team, delegation • Dealing with guest enquirers to ensure they are fully satisfied with their stay • Managing entertainment budget