Experience

Flexi Care

• Australia
• Civic and Social Organizations
• 1 - 100 Employee

• Home Care Partner

  • Jan 2019 - Present

• Client Communications Officer

  • Sep 2018 - Jan 2019

  * Developing office procedures for consistency throughout the organisation.* Project management - Transitioning and assisting all under 65 clients to NDIS or QCSS.



Eunice Virtual Solutions

• Executive Offices

• Owner & Director of Virtual Solutions

  • 2017 - Present

  Eunice Virtual Solutions provides both business and personal outsourced solutions in administrative services, executive support, events management, travel and much more. What is a Virtual Assistant or VA? ​ VA's are experienced administrative professionals that work independently for a diverse client base, from a remote location. Some of our key benefits include: * Administrative services for small to medium sized enterprise, so you can concentrate on generating sales and growing your business. * Help you manage or reduce your costs, such as unnecessary labour and overheads. * Practical and professional solutions, with the flexibility to meet the needs of your business. * Prompt online support, when you need it (Australia wide). * Personal solutions also available for busy lifestyles and executives. We provide virtual support for one-off tasks or multiple projects (no job is too small), as well as ongoing administrative solutions for your business - retainer packages are available.​ ​​​Your success is our business!​​ www.eunicevirtualsolutions.com.au



Redland Community Centre

• Centre Volunteer Coordinator / Project Worker

  • 2016 - 2017

  Redland Community Centre is a non-for-profit community based organisation that generally provides services to people in the suburbs of the Redland City Council area, including the Bay Islands and the Brisbane suburbs of Wynnum/Manly. Main services include: Family Support, Emergency Relief, Counselling, Courses/Programs, Assistance to the Homeless, Self-Help Programs, Community Activities, Parenting Programs and Referrals Information. Redland Community Centre is a non-for-profit community based organisation that generally provides services to people in the suburbs of the Redland City Council area, including the Bay Islands and the Brisbane suburbs of Wynnum/Manly. Main services include: Family Support, Emergency Relief, Counselling, Courses/Programs, Assistance to the Homeless, Self-Help Programs, Community Activities, Parenting Programs and Referrals Information.



Faith Lutheran College, Redlands

• Administration Assistant – Marketing and Development Office

  • 2015 - 2016

  Faith Lutheran College is committed to providing quality learning opportunities while nurturing the development of all students in a Christ-centred community. Duties & Responsibilities: • Support the Director of Marketing and Development. • Assist with online marketing, social media and online footprint of the College. • Assist in the production of the College newsletters, magazines and brochures utilising digital publishing and graphic design. • Assist with planning and management of Open Days and other major College events. • Distribution of relevant College promotional material. • Plan and manage the College’s Annual Funfest which attracts over 5,000 guests each year. o Source suppliers; order and manage food, beverage and equipment for over 65 stalls. o Coordinate all volunteers for each stall, prior to and during event. o Manage organisational donations for Silent and Live Auctions held during event as well as sponsorships. o Act as principal contact for all staff, suppliers, parents and volunteers. o Manage event expenditure in line with budget, advising Director of any irregularities and/or variances. • Manage incoming calls and assist with inquiries. • Maintain marketing and student databases. • Other duties as requested by the Principal, Heads of School or Director of Development. • Using software such as Word, Excel, Outlook, TASS.web, Craft CMS (website content management system), Photoshop and InDesign.



Mangrove Housing Limited

• Administration Assistant / Receptionist

  • 2014 - 2015

  Mangrove Housing is a registered not-for-profit community housing organisation that manages social and affordable housing. It supports low to moderate income earners by providing income based rentals to tenants who are listed with the Department of Housing and Public Works, Housing and Homelessness Services. Duties & Responsibilities: • Attend to all visitors and face-to-face enquiries, and promote a positive supportive culture in frontline customer service. • Answer and distribute all incoming calls on a 7-line phone Matrix system and record on the MHL phone register. Monitoring and distributing voicemail messages. • Collect, record on MHL correspondence register and distribute all incoming mail. Collect and prepare all outgoing mail. • Receive and distribute incoming email from 2 email addresses. • Allocate Rents, Centrepay and Bank deposits daily and run the reports. • Assist, receive and process National Rental Affordability Scheme (NRAS) application forms. • Document and version control of hardcopy files and electronic files. • Archive creation, sorting, labeling, barcoding and storing. • Creating, updating and formatting Policies and Procedures. • Coordinating promotional events and calendar activities. Sourcing various quotes, book and organise offsite events/meetings. • Assisting in the maintenance of the company website and other promotional material. • Co-ordinate and support Workplace Health and Safety (WHS) Quarterly Health Checks and update Manager on any issues arising. • Ensuring staff commencement processes/inductions are completed, including access to IT and data base systems. • Developed and implemented a new staff automated timesheet and introduced the organisation to Accrued Flexi Time. • Using software such as Word, Excel, Outlook, MHL Database and SDM.



Orica Mining Services

• Travel & Events Coordinator / PA

  • 2010 - 2013

  Orica is the world's leading supplier of commercial explosives. The company operates globally and is listed on the Australian Securities Exchange. Duties & Responsibilities: • Managing travel arrangements for all employees in QLD & PNG. • Responsible for conference and event coordination for the North East Region. • Supporting executives with diary management, processing monthly expense reconciliations and reporting according to tight deadlines. • Scheduling appointments and meetings, along with organising room bookings, catering and relevant meeting correspondence. • Using software such as Word, Excel, Power Point, Lotus Notes, SAP and E3. • Trained as a First Aid Officer and a Fire Safety Advisor.



Gold Coast Institute of TAFE

• Project Officer - IT (AO4)

  • 2009 - 2010

  GCIT is one of Australia's leading technical and further education providers. With five campuses and over 16,000 enrollments annually, it is the largest vocational educational provider on the Gold Coast.Duties & Responsibilities:• Utilising the ‘Better TAFE Facilities’ Federal government funding to upgrade the Institutes facilities.• Coordinated projects under a tight deadline.• Developed and maintained communication with key stakeholders to identify project requirements.• Prepared an action plan to coordinate the project activities and to ensure the project was completed on time.• Identified risks and other parameters which may have impacted on the completion of the project.• Established performance indicators and a recorded a system to meet requests for information as well as for statistical and planning purposes.

• Administration Officer - Tourism & Hospitality Faculty (AO2 /AO3)

  • 2009 - 2009

  Duties & Responsibilities:• Daily cashiering, banking and balancing floats for in-house restaurant, bakery and Bistro.• Provide information of services to clients over the counter, email and by phone. • Organised events and functions booked by internal and external clients.• Created and distributed marketing material for events and special offers.• Participated in weekly staff meetings.• Liaised with colleagues, students, industry professionals and the general public.• Prepared employee timesheets for fortnightly payroll. • Trained as a First Aid Officer and Fire Warden.

• Administration Officer - Learning Services/Student Services/Blended Learning (AO2)

  • 2008 - 2009

  Duties & Responsibilities:• Liaised with colleagues, students, industry professionals and the general public.• Assisted the department by gathering information needed and updated students records to meet the state-wide audit requirements.• Maintained databases and updated budget reports.• Prepared employee timesheets for fortnightly payroll. • Back-up Videoconference Site-Coordinator.• Participated in weekly staff meetings.• Trained as a First Aid Officer and Fire Warden.

• Administration Officer - Access Education Faculty (AO2)

  • 2007 - 2008

  Duties & Responsibilities:• Liaised with academic staff, students and Centrelink when updating student profiles.• Prepared class rolls as well as student files for assessment.• Liaised with IELTS assessors, invigilators and markers in relation to their availability.• Prepared all materials, rooms and registration forms for exams.• Updating test results as well as checking and printing Test Report Forms.• Utilised Word, Excel, Access, Outlook, ISAS, ESOLCOMMS & LLNPIS.