System Implementation Specialist

• Nov 2022 - Present

ERP Implementer and Technical Support

• Feb 2021 - Nov 2022

-ERP Implementation.-Technical Customer Support.-System Documentation.- Lead the Scrum team in using Agile methodology and scrum practices-Helping the product owner and development team to achieve customer satisfaction- Lead the scrum and development teams in self-organization-Remove impediments and coach the scrum team on removing impediments- Help the scrum and development teams to identify and fill in blanks in the Agileframework -ERP Implementation.-Technical Customer Support.-System Documentation.- Lead the Scrum team in using Agile methodology and scrum practices-Helping the product owner and development team to achieve customer satisfaction- Lead the scrum and development teams in self-organization-Remove impediments and coach the scrum team on removing impediments- Help the scrum and development teams to identify and fill in blanks in the Agileframework

Technical Specialist

• May 2019 - Feb 2021

Responsibilities-Technical Customer support.-Training Software Users.-Data Backup and Recovery.-IT Equipment Installation and Configuration.-Software process documentation.-Preparing reports on system implementation progress.-Performing Remote Troubleshooting on issues raised by clients.-Preparing reports on system implementation progress.-Website Management.-Web Scraping. Responsibilities-Technical Customer support.-Training Software Users.-Data Backup and Recovery.-IT Equipment Installation and Configuration.-Software process documentation.-Preparing reports on system implementation progress.-Performing Remote Troubleshooting on issues raised by clients.-Preparing reports on system implementation progress.-Website Management.-Web Scraping.

Lead ERP System Implementation and Customer Support

• Jan 2017 - Apr 2019

Responsibilities-Ensure that Cloud-based ERP Systems and Mobile Applications are well implemented.-Maintaining Performance Management system and Asset Management system.-Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication-Writing reports on customer support and reporting to the Project Manager.-Active Directory management.-Take calls from customers and initiate the right response to them, positively and professionally-System documentation and testing.-Writing SQL Queries to update data as required.-Training end-users.-Carry out regression testing every time when changes are made to the code to fix defects.-Identifying areas for modification in existing programs.-Updating the project manager about the testing progress.-Participate in other duties and activities as requested.

IT Support Specialist

• Jan 2016 - Mar 2016