Eunice Mathonsi

NOC Agent at Syrex (Pty) Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
City of Johannesburg, Gauteng, South Africa, ZA
Skills

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Bio

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Experience

  • inq. South Africa
    • South Africa
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • NOC Agent
      • May 2022 - Present

      WAN monitoring, LTE configuration, Troubleshooting, Interacting with third party providers and much more WAN monitoring, LTE configuration, Troubleshooting, Interacting with third party providers and much more

  • iOCO
    • South Africa
    • IT Services and IT Consulting
    • 700 & Above Employee
    • L1 network support
      • Jul 2019 - May 2022

      Provide level 1 support/troubleshooting for clients mostly in issues such as slow link speed, packet loss, analysis of link usage, intermittent/flapping links, link down and much more. Provide level 1 support/troubleshooting for clients mostly in issues such as slow link speed, packet loss, analysis of link usage, intermittent/flapping links, link down and much more.

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • 2nd line application support
      • Jul 2017 - Jul 2019

      Onsite and remote support for Edcon stores (POS installation and maintenance, assist with offline stores and server monitoring and maintenance).Also installation of LTE from sites Onsite and remote support for Edcon stores (POS installation and maintenance, assist with offline stores and server monitoring and maintenance).Also installation of LTE from sites

  • Sizwe Africa IT Group
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • IT service desk support
      • Apr 2017 - Jun 2017

      Providing 1st line support and call management Providing 1st line support and call management

  • DV8 Consulting
    • Midrand
    • Helpdesk Support
      • May 2016 - Apr 2017

      1st line support, logging calls for sites and following up with 3rd party vendors. 1st line support, logging calls for sites and following up with 3rd party vendors.

  • cojedi-scibono
    • Johannesburg Area, South Africa
    • ccna intern
      • Jul 2015 - Jan 2016

      After completing CCNA Routing and Switching, I was placed as an intern for the duration of the period I was an assistant facilitator for Cisco IT Essentials After completing CCNA Routing and Switching, I was placed as an intern for the duration of the period I was an assistant facilitator for Cisco IT Essentials

  • edcon
    • call centre agent
      • 2011 - Feb 2015

Education

  • Cisco certified network associate
    Certification, Security
    2018 - 2018
  • NSE INSTITUTE
    Certification, Information Technology
    2020 - 2020
  • COJEDI
    Cisco certified network associate, IT network
    2015 - 2015
  • pc training and business college
    it diploma, networks
    2007 - 2009

Community

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