Eunice Figueiredo

Director of Front Office at Wyndham Grand Algarve
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Contact Information
us****@****om
(386) 825-5501
Location
Faro, Faro, Portugal, PT
Languages
  • Português Native or bilingual proficiency
  • Inglês Full professional proficiency
  • Espanhol Professional working proficiency
  • Francês Limited working proficiency
  • Alemão Limited working proficiency
  • Italiano Elementary proficiency
Skills

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Bio

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Experience

  • Wyndham Grand Algarve
    • Portugal
    • Hospitality
    • 1 - 100 Employee
    • Director of Front Office
      • Apr 2023 - Present

    • Director of Guest Experience
      • Apr 2022 - Mar 2023

  • Apartamento Santa Catarina
    • Brazil
    • Real Estate
    • Owner and manager - Local Accomodation
      • May 2018 - Apr 2023
  • AP EVA SENSES Hotel
    • Front Office Manager
      • Jan 2020 - Apr 2022
  • Hospital de Loulé
    • Portugal
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Administrative Office Assistant
      • Aug 2019 - Feb 2020
  • The residences at Victoria clube de Golf
    • Front Office Manager
      • Jan 2017 - Jul 2019

      Responsible for the supervision and training of the Front Office Assist the front office team in its daily duties Help maintaining a high standard of customer service Front office personnel shift scheduling and adjustments when needed Promote teamwork and quality service through daily courteous communication and coordination with other Hotel departments. Anticipation of potential complaint situations. Appropriate response to guest complaints and befitting service recovery gestures. Night Audition tasks Duty Manager Shifts Show less

  • MYRIAD by SANA Hotels
    • Front Office Shift Leader
      • Oct 2015 - Jan 2017
  • TIVOLI VICTORIA*****Hotel , Vilamoura
    • Front Office Shift Leader
      • Feb 2013 - Oct 2015

    • Receptionist
      • Aug 2010 - Jan 2013

      Utterly Responsible for meeting the standards of service and the provision of all tasks in a proactive, courteous and assertive manner.Check-ins, check-outs, Up selling, cross selling and all time assistance to the customersTaking reservations and answering all client´s queries on telephone, e-mail or fax.Balance audit and money at the end of the shift Verification of Reservations according to aplicable rates and market segmentsRoom allocation in accordance with special requests Managing the reception e-mail accountConcierge informationGolf reservations Night Audition tasks Show less

  • TIVOLI VICTORIA*****Hotel, Vilamoura
    • Telephone Operator
      • Feb 2009 - Jul 2010
  • GUERIN Rent a car
    • Computer and Network Security
    • 1 - 100 Employee
    • Receptionist
      • Jun 2008 - Jan 2009

Education

  • School of management, Hospitality and Tourism – University of the Algarve – Portugal
    Undergraduate Degree, Hospitality Business Management
    2011 - 2014
  • Hospitality School of the Algarve – Turismo de Portugal Hospitality Schools
    Roughly equivalent to a 2 years Sandwich Foundation Degree in Hospitality management, Hospitality Management course – 2 years
    2004 - 2006
  • Faculdade de Letras (School of Languages and Literatures) – University of Lisbon – Portugal 2002 – 2
    Attended Undergraduate Degree Course, Modern Languages and Literatures
    2002 - 2004

Community

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