Account Lead Strategist

• Oct 2023 - Present

Creative Strategist

• Oct 2022 - Present

Supervising Brand & Content Strategist

• Apr 2023 - Jun 2023

Product Strategy Specialist

• Sep 2021 - Aug 2022

• Presented tactic to optimize product pages with storytelling using published site articles to increase product and brand engagement• Analyzed 30+ escalated cases daily for potential product trends, operations issues, vendor support, and site discrepancies • Communicated between 25+ high-end retail vendors daily to support the customer concierge team • Collaborated weekly with 6+ internal departments providing operations needs and growth & engagement suggestions

Customer Concierge Associate

• Nov 2020 - Sep 2021

• Provided product and policy knowledge via incoming phone and email interactions using Kustomer, Solidus, Mirakl & Slack• Serviced customers offering order assistance and escalating order issues to appropriate Slack channels using Narvar, Solidus, Mirakl & Kustomer • Collaborated with internal and external teams and partners, translating customer issues and feedback into a clearly defined feature and data requests• Presented policy and tool needs and product recommendations to optimize agent and customer experience for quicker order resolutions Show less

Project Manager

• May 2020 - Dec 2020

06/2016 - 12/2016 // 05/2020 - 12/2020 • Optimized event databases using G-Suite resulting in 40% higher-performing marketing efforts and 93% project completion • Project managed 15+ weekly team tasks, budgets, and timelines setting weekly/monthly deadlines and goals using G-Suite/Asana • Presented event strategy including digital marketing tactics resulting in a 30% increase in ticket sales from previous years among the target audience 06/2016 - 12/2016 // 05/2020 - 12/2020 • Optimized event databases using G-Suite resulting in 40% higher-performing marketing efforts and 93% project completion • Project managed 15+ weekly team tasks, budgets, and timelines setting weekly/monthly deadlines and goals using G-Suite/Asana • Presented event strategy including digital marketing tactics resulting in a 30% increase in ticket sales from previous years among the target audience

Community Manager & Product Policy Specialist

• Feb 2018 - Aug 2019

• Provided member support, solving 200+ support emails/450+ moderation tasks weekly using Slack, Zendesk, Skynet, and G-Suite • Collaborated with 4+ internal teams for product knowledge, recommendations, insights, and bug reporting • Initiated product feedback with scalable solutions and internal tool needs resulting in a 50% increase in automated tasks • Presented insights daily, leading product buy-in initiatives across various teams • Provided member support, solving 200+ support emails/450+ moderation tasks weekly using Slack, Zendesk, Skynet, and G-Suite • Collaborated with 4+ internal teams for product knowledge, recommendations, insights, and bug reporting • Initiated product feedback with scalable solutions and internal tool needs resulting in a 50% increase in automated tasks • Presented insights daily, leading product buy-in initiatives across various teams

Founder

• Jan 2017 - Jun 2018

• Created an events brand dedicated to local business and community relations resulting in increased patronage of participating bars and restaurants by almost 40% of their target audiences • Created 2 successful brunches & day parties and a speed-dating event, pioneering the brunch scene for Newark, NJ Natives • Created an email marketing strategy for all events resulting in a 70% CTR of all email campaigns using platforms Splashthat, Eventbrite & Mailchimp • Created an events brand dedicated to local business and community relations resulting in increased patronage of participating bars and restaurants by almost 40% of their target audiences • Created 2 successful brunches & day parties and a speed-dating event, pioneering the brunch scene for Newark, NJ Natives • Created an email marketing strategy for all events resulting in a 70% CTR of all email campaigns using platforms Splashthat, Eventbrite & Mailchimp

Project Manager

• Sep 2015 - Sep 2017

• Managed and staffed 130+ employees for Prudential Center Events with an expected attendance of over 3000+ people • Strategized open area configuration and staffing needs per concession location using ABI and G-Suite • Coordinated weekly meetings with 3+ internal teams for event insights and concession team needs • Managed and staffed 130+ employees for Prudential Center Events with an expected attendance of over 3000+ people • Strategized open area configuration and staffing needs per concession location using ABI and G-Suite • Coordinated weekly meetings with 3+ internal teams for event insights and concession team needs

Sales Specialist

• Nov 2014 - Sep 2015

• Assisted luxury clients via Net-A-Porter, Mr. Porter, The Outnet, and Jimmy Choo.com • Provided product knowledge and promotional offers resulting in sales of $8k+ per month • Utilized MS Office, ADP, and Salesforce to service 50+ customers daily via phone and email communication • Assisted luxury clients via Net-A-Porter, Mr. Porter, The Outnet, and Jimmy Choo.com • Provided product knowledge and promotional offers resulting in sales of $8k+ per month • Utilized MS Office, ADP, and Salesforce to service 50+ customers daily via phone and email communication

Marketing Strategy Manager

• Nov 2013 - Jun 2015

• Created strategies to promote the brand online and offline resulting in Howard University's first HVO event with 75+ attendees • Created rebrand strategy using effective brand messaging and storytelling resulting in a 20% increase in subscriber lists, 30% in site views and article clicks • Created a social media strategy and campaign for Twitter, Instagram, and Tumblr, resulting in increased social media engagement by 30% within 4 months utilizing platforms, Tweetdeck, G-Suite, Adobe Creative Suite, and WordPress Show less