Recepcionista

• Oct 2021 - Present

Recepcionista call-center

• Sep 2021 - Oct 2021

Social Media Assistant

• Apr 2021 - May 2021

-Asistir en el desarrollo y ejecución de las estrategias de Social Media. -Realización del calendario editorial para las diferentes redes sociales (Instagram, Facebook y LinkedIn) de acuerdo con las líneas estratégicas establecidas en ellas. -Creación de contenido para la dinamización de las diferentes redes sociales, así como la programación del mismo a través de Business Suite. -Monitorizar KPIS en redes sociales. -Asistir en el desarrollo y ejecución de las estrategias de Social Media. -Realización del calendario editorial para las diferentes redes sociales (Instagram, Facebook y LinkedIn) de acuerdo con las líneas estratégicas establecidas en ellas. -Creación de contenido para la dinamización de las diferentes redes sociales, así como la programación del mismo a través de Business Suite. -Monitorizar KPIS en redes sociales.

Recepctionist

• Oct 2019 - Sep 2020

-Perform cash count, collections, POS and accounting closing. -Manage reservations, vouchers and relevant documentation. -Inform and attend to customers through different channels to ensure their satisfaction.-Receive and attend an average of 150 customers/day, including groups of more than 70 people.-Offer personalized advice to each client detecting their needs, promoting the products and services of the company.

Spa Corallium Assistant

• Sep 2019 - Oct 2019

-Offer detailed explanation of the spa circuit to each client, making sure of their complete understanding. -Guarantee customer satisfaction during their stay.

Hotel Receptionist

• Aug 2019 - Sep 2019

-Receive customers and provide them with relevant information about the establishment and its services. -Provide professional customer service through different means of contact. -Manage relevant documentation and records of each reservation. -Offer personalized tourist information, adapted to the motivations of each client. (120 h) -Receive customers and provide them with relevant information about the establishment and its services. -Provide professional customer service through different means of contact. -Manage relevant documentation and records of each reservation. -Offer personalized tourist information, adapted to the motivations of each client. (120 h)

F&B Assistant

• Feb 2018 - Jun 2018

-Collaborate efficiently in a work team of 7 people per shift. -Perform sales by objectives, using cross selling and up selling techniques, becoming employee of the month. -Ensure the maintenance and proper cleaning of the restaurant area. -Manage more than 15 tables guaranteeing the standards and procedures of service and quality. -Invoicing services properly using computer systems. -To be in charge of groups of more than 20 diners. -Attending the customer through telephone calls, managing their room service order. Show less

F&B Assistant

• Nov 2017 - Jan 2018

Events at Cheltenham Racecourse, Hilton Birmingham Metropole and National Exhibition Centre (NEC). -Welcoming customers, offering personalized service, identifying those with allergies or dietary needs. -Offer advice when taking orders and provide a professional service to over 70 people per event. -To be able to change the modus operandi according to each type of event at short notice. -To offer a fast and professional service working under pressure, with teams of 15 different people in each event. Show less