Eugene N.
Stratosphere Networks – Senior IT Analyst / Hybrid Engineer at Stratosphere Networks, LLC- Claim this Profile
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Bio
Alex Cher 🇺🇦
I've worked with Eugene at two different firms for almost 10 years. He is not just a great employee but he also grew to be a good friend. At Stratosphere Networks, where I was a client architect/technical manager and Eugene was a senior analyst, I would frequently see my clients provide excellent feedback for interactions with Eugene and request him by name for tickets and projects. Eugene is known to pay meticulous attention to detail, never taking shortcuts, communicating through the support process, and providing a white glove experience for customers. He has great soft skills, is technical, a fast learner, and very reliable. Any company would be lucky to have Eugene!
Sean O'Sullivan
I had the pleasure of working with Eugene for several years at Stratosphere Networks, and during that time he impressed me countless time. He has a hunger for knowledge that is unmatched, and always delivered high-caliber service. He was always offering to take on higher level work to progress his career, and even the more mundane tasks that still must be done. Always humble and always professional. I would recommend Eugene to anyone looking for a intelligent and dedicated teammate.
Alex Cher 🇺🇦
I've worked with Eugene at two different firms for almost 10 years. He is not just a great employee but he also grew to be a good friend. At Stratosphere Networks, where I was a client architect/technical manager and Eugene was a senior analyst, I would frequently see my clients provide excellent feedback for interactions with Eugene and request him by name for tickets and projects. Eugene is known to pay meticulous attention to detail, never taking shortcuts, communicating through the support process, and providing a white glove experience for customers. He has great soft skills, is technical, a fast learner, and very reliable. Any company would be lucky to have Eugene!
Sean O'Sullivan
I had the pleasure of working with Eugene for several years at Stratosphere Networks, and during that time he impressed me countless time. He has a hunger for knowledge that is unmatched, and always delivered high-caliber service. He was always offering to take on higher level work to progress his career, and even the more mundane tasks that still must be done. Always humble and always professional. I would recommend Eugene to anyone looking for a intelligent and dedicated teammate.
Alex Cher 🇺🇦
I've worked with Eugene at two different firms for almost 10 years. He is not just a great employee but he also grew to be a good friend. At Stratosphere Networks, where I was a client architect/technical manager and Eugene was a senior analyst, I would frequently see my clients provide excellent feedback for interactions with Eugene and request him by name for tickets and projects. Eugene is known to pay meticulous attention to detail, never taking shortcuts, communicating through the support process, and providing a white glove experience for customers. He has great soft skills, is technical, a fast learner, and very reliable. Any company would be lucky to have Eugene!
Sean O'Sullivan
I had the pleasure of working with Eugene for several years at Stratosphere Networks, and during that time he impressed me countless time. He has a hunger for knowledge that is unmatched, and always delivered high-caliber service. He was always offering to take on higher level work to progress his career, and even the more mundane tasks that still must be done. Always humble and always professional. I would recommend Eugene to anyone looking for a intelligent and dedicated teammate.
Alex Cher 🇺🇦
I've worked with Eugene at two different firms for almost 10 years. He is not just a great employee but he also grew to be a good friend. At Stratosphere Networks, where I was a client architect/technical manager and Eugene was a senior analyst, I would frequently see my clients provide excellent feedback for interactions with Eugene and request him by name for tickets and projects. Eugene is known to pay meticulous attention to detail, never taking shortcuts, communicating through the support process, and providing a white glove experience for customers. He has great soft skills, is technical, a fast learner, and very reliable. Any company would be lucky to have Eugene!
Sean O'Sullivan
I had the pleasure of working with Eugene for several years at Stratosphere Networks, and during that time he impressed me countless time. He has a hunger for knowledge that is unmatched, and always delivered high-caliber service. He was always offering to take on higher level work to progress his career, and even the more mundane tasks that still must be done. Always humble and always professional. I would recommend Eugene to anyone looking for a intelligent and dedicated teammate.
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftJan, 2023- Nov, 2024 -
Sophos Central Certification
SophosNov, 2021- Nov, 2024 -
Completed training for Microsoft 365 Security Administration
MicrosoftAug, 2020- Nov, 2024 -
Apple Certified Support Professional 10.13
AppleDec, 2017- Nov, 2024 -
Microsoft Office 365 Support Certificate
MicrosoftDec, 2017- Nov, 2024 -
Network +
-Jun, 2011- Nov, 2024
Experience
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Stratosphere Networks, LLC
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Stratosphere Networks – Senior IT Analyst / Hybrid Engineer
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Oct 2014 - Present
• Providing tier 1 and 2 MSP support for over sixty (60) SMB and Midmarket companies • Administering Microsoft Server 2008 through Microsoft server 2019 • Onboarding new users and performing setups of new workstations for clients • Performing office moves of IT and networking equipment for clients • Managing user accounts in Active Directory, Office 365, Sophos, Datto, Reflexion, Mimecast, and others • Resolving issues with various Line of Business (LOB) applications (MS Office,… Show more • Providing tier 1 and 2 MSP support for over sixty (60) SMB and Midmarket companies • Administering Microsoft Server 2008 through Microsoft server 2019 • Onboarding new users and performing setups of new workstations for clients • Performing office moves of IT and networking equipment for clients • Managing user accounts in Active Directory, Office 365, Sophos, Datto, Reflexion, Mimecast, and others • Resolving issues with various Line of Business (LOB) applications (MS Office, QuickBooks, Adobe, etc) • On-site visits to clients to deploy new machines, switches, firewalls, backup and security appliances • Diagnosing and resolving various issues with local and cloud backups • Performing initial troubleshooting of switches and firewalls • Working with vendors and partners to push escalated issues to resolution (Microsoft, Datto, HP, Dell, etc) • Patching vulnerabilities and eradicating threats, such as viruses and malware, from machines • Conducting initial incident response triage to phishing and email breaches in Office 365 • Working with tier 3 and Cybersecurity teams on escalating incidents and projects Show less • Providing tier 1 and 2 MSP support for over sixty (60) SMB and Midmarket companies • Administering Microsoft Server 2008 through Microsoft server 2019 • Onboarding new users and performing setups of new workstations for clients • Performing office moves of IT and networking equipment for clients • Managing user accounts in Active Directory, Office 365, Sophos, Datto, Reflexion, Mimecast, and others • Resolving issues with various Line of Business (LOB) applications (MS Office,… Show more • Providing tier 1 and 2 MSP support for over sixty (60) SMB and Midmarket companies • Administering Microsoft Server 2008 through Microsoft server 2019 • Onboarding new users and performing setups of new workstations for clients • Performing office moves of IT and networking equipment for clients • Managing user accounts in Active Directory, Office 365, Sophos, Datto, Reflexion, Mimecast, and others • Resolving issues with various Line of Business (LOB) applications (MS Office, QuickBooks, Adobe, etc) • On-site visits to clients to deploy new machines, switches, firewalls, backup and security appliances • Diagnosing and resolving various issues with local and cloud backups • Performing initial troubleshooting of switches and firewalls • Working with vendors and partners to push escalated issues to resolution (Microsoft, Datto, HP, Dell, etc) • Patching vulnerabilities and eradicating threats, such as viruses and malware, from machines • Conducting initial incident response triage to phishing and email breaches in Office 365 • Working with tier 3 and Cybersecurity teams on escalating incidents and projects Show less
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Global Point Technology Solutions
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United States
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Computer Networking Products
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1 - 100 Employee
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Global Point LLC – NOC Technician
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Jan 2014 - Oct 2014
• Provided Tier 1+ support for various small and medium size companies. • Managed users and computers in Active Directory. • Administered basic mailbox tasks in Exchange Management Console. • Resolved issues with various business applications (MS Office, QuickBooks, Adobe Acrobat, etc). • Built custom desktops and configured laptops to fit companies’ requirements. • Worked with vendors such as TechData, Synnex and CDW on purchasing parts & equipment. • Removed viruses… Show more • Provided Tier 1+ support for various small and medium size companies. • Managed users and computers in Active Directory. • Administered basic mailbox tasks in Exchange Management Console. • Resolved issues with various business applications (MS Office, QuickBooks, Adobe Acrobat, etc). • Built custom desktops and configured laptops to fit companies’ requirements. • Worked with vendors such as TechData, Synnex and CDW on purchasing parts & equipment. • Removed viruses, malwares and tuned-up workstations. • Maintained licenses and warranties current for clients (ESET, HP CarePack, Dell, Cisco SmartNet). Show less • Provided Tier 1+ support for various small and medium size companies. • Managed users and computers in Active Directory. • Administered basic mailbox tasks in Exchange Management Console. • Resolved issues with various business applications (MS Office, QuickBooks, Adobe Acrobat, etc). • Built custom desktops and configured laptops to fit companies’ requirements. • Worked with vendors such as TechData, Synnex and CDW on purchasing parts & equipment. • Removed viruses… Show more • Provided Tier 1+ support for various small and medium size companies. • Managed users and computers in Active Directory. • Administered basic mailbox tasks in Exchange Management Console. • Resolved issues with various business applications (MS Office, QuickBooks, Adobe Acrobat, etc). • Built custom desktops and configured laptops to fit companies’ requirements. • Worked with vendors such as TechData, Synnex and CDW on purchasing parts & equipment. • Removed viruses, malwares and tuned-up workstations. • Maintained licenses and warranties current for clients (ESET, HP CarePack, Dell, Cisco SmartNet). Show less
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Metronet Integration
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Chicago, Illinois, United States
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MetroNet Integration Inc – Systems Technician
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Feb 2012 - Dec 2013
• Integrated and tested networking solutions, including wireless routers and switches. • Installed home automation technologies, such as Control 4 Systems. • Pre-wired homes and business offices with Ethernet cabling. • Helped clients resolve general computer and networking issues. • Communicated with customers and provided timely case updates. • Used remote control tools including TeamViewer and Join.Me • Integrated and tested networking solutions, including wireless routers and switches. • Installed home automation technologies, such as Control 4 Systems. • Pre-wired homes and business offices with Ethernet cabling. • Helped clients resolve general computer and networking issues. • Communicated with customers and provided timely case updates. • Used remote control tools including TeamViewer and Join.Me
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Education
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2002 - 2006
Kharkov National University of Electronics Engineering
Bachelor of Science in Electronics Engineering degree, Electronics Engineering -
2011 -
Oakton Community College
Network Security Administration, Associate of Applied Science
Community
