Consultant

• Nov 2021 - Present

D365FO Senior Functional Consultant Contract

• May 2021 - Oct 2021

D365 FO/SCM Senior Functional Consultant at Nuvias Group (Contracted till Oct 31st, 2021) • Vendor Payments & Automated Remittances. ER design to fit HSBC ISO20022. Security to restrict access to sensitive data. Data cleanse and export/import using Data Migration. • UK Customer Direct Debits ER design to fit HSBC BACS 18. Security to restrict access to sensitive data. • Throttling Investigation of custom service requests and OData calls to implement priority mapping and ensure Err429 error handling to mitigate risks with integrations. Review and resize of environment. Show less

Senior Solutions Architect

• Jan 2021 - Mar 2021

Advise on the technology investments in line with the Rotork’s strategic business direction. Analyse business requirements & work with stakeholders to ensure alignment between their expectations & current/future technology capability. Create the technical vision from business requirements & lead the development of a systems solution. Determine which technologies are appropriate & work closely with developers to ensure proper implementation. Drive a project from the outset, designing the solution from requirements & maintain involvement through the project. Within the agreed enterprise architecture, define & design technology solutions to assist the business in meeting their business objectives. Act as one of the organisational experts for D365FO. Provide appropriate challenge, at all levels, to ensure plans are robust, well developed & evidence based. Demonstrate success at utilising key solution partners to achieve best-in-class offerings & maintaining high levels of service & client satisfaction. Show less

AX Consultant

• Sep 2016 - May 2019

Acting as one of the internal technical experts for the Dynamics AX application, working as part of the team responsible for the ongoing maintenance, support, de-bugging and development of the AX2012 system for all parts of the businesses. Second line support point of contact for AX users company wide, playing a key role in driving changes to improve business processes through ongoing systems review and development. Identifying areas of improvement within the system and its use (including trialling new processes and set ups) Delivering identifiable business benefits from the existing AX application; building on the existing platform. Ensuring all changes are done following recognised industry best practices and IS processes. Provide training and support to the users of the system. Requirement gathering from both technical and functional teams and identifying solutions. Liaison with 3rd party support providers as required to manage incidents from initial notification through to completion. FAT Testing of AX changes and management of changes into production with supporting documentation. Generation and delivery of both regular and ad-hoc IT related reporting and MI as required. Show less

Support Manager

• Feb 2014 - Sep 2016

Responsible for developing & managing the processes & then a team of 21 staff to deliver a high quality service for software & technical support to both eBECS staff & for eBECS customers on a support contract to strict SLA. I have built a strong work ethic amongst the team & strengthened the reputation of the support desk amongst the eBECS customer base, promoting a reputation of exceeding customer expectations.Strong team management with a proactive approach to recruitment. Measuring team and individual key performance indicators to drive improvement. Created a staff training program to encourage staff to grow within the business as I am very focused on the career development of all staff. Manage the eBECS support team based in the UK, Jordan & USA consisting of application / functional & technical analysts along with developers & administration staff, ensuring rotas are in place to service the workload. Management of appraisals & absence requests. Working with team leaders & staff to determine priorities.eBECS Customers can take out both annual software enhancement & eBECS Support Contracts. I work closely with the Account Managers & Customer Experience Director to ensure these contracts are renewed on a yearly basis & extended services are identified to increase support revenues. Responsible for the development & enhancement of the eBECS support strategies along with managing and reporting to eBECS board level the help-desks key performance statistics. Changed the team’s internal processes & tool sets to achieve department efficiency and productivity. Hold regular 1:1 sessions & team meetings to ensure that best practices are being observed & targets are being met.Customer service is about making sure that the right answer is delivered to the right customer, via the proper channel at the time of need. Show less

Dynamics AX Support Consultant

• May 2012 - Feb 2014

• I'm a senior member of a team of functional AX support analysts, supporting 140+ customers on versions 4.0, AX2009 & AX2012 on all modules but my expertise is Trade and Logistics. • Serves as primary support liaison between eBECS and the client. Investigation and analysis of application issues through to resolution. This often involves recreating problems in test systems before resourcing development investigation at which point I liaise day to day with developers on software fixes & upgrades and managing change control. • To evaluate client requests to determine whether they are support, development or other. If they are development or other (e.g. training) then I evaluate this request as an additional service and produce quotations, resolving support calls that fall within the criteria of the defined support service.• Ensuring all calls are responded to within the predefined SLA. It is my role to ensure our customers receive a very high level of service and to act as a point of escalation to facilitate application support / business continuity to ensure we develop and promote a good customer relationship.• To assist line manager in the prioritisation of client requests in each category and determine whether to escalate development / support requests to third party or supplier Support.• From supporting 3rd party applications I have gained a working knowledge of Globe Software Atlas, VersionOne DBArchive and BottomLine Transform.• Train / transfer knowledge to other team members so that knowledge and services can still be provided during absence e.g. holidays. Show less

AX Consultant

• Feb 2011 - Apr 2012

Being a part of the functional delivery team supporting the lead consultant, working through the Dynamics AX 2009 implementation lifecycle. Responsibilities include: • Developed an understanding of client business needs to define systems requirements for Dynamics AX 2009. Demonstrated working knowledge in functional areas including Sales, Purchasing, Customer Service and Warehousing. Provided inputs regarding Dynamics AX 2009 capabilities and functionality to clients. • Documented business requirements for implementation. Tasks included information gathering and developing "as is" and "to be" functional design specifications and process mapping. Acted as the liaison between the business users and the development team. Tested the functionality developed by the development team against the business requirements. Worked closely with the business team, lead functional consultant, and subject matter experts on many key developments. • Provided training to the subject matter experts on Dynamics AX 2009 products including Trade and Logistics, (Sales & Stock Management / Warehousing & Junction Solution’s Vertical). • Worked closely with clients in the configuration and migration to new systems. • Go-Live and support. • Provide day-to-day application support. Solving problems by diagnosis and resolving system faults. • Worked on data import using X++. Had to adapt existing scripts to add additional data. Cobbled several scripts together to achieve other data imports to include Items & Customers. Show less

Support Analyst

• Apr 2004 - Feb 2011

• My role involved a 2nd line application & technical support role covering both incident investigation and problem management. I managed my own day to day duties to ensure calls are resolved within strict SLA’s. Where required I liaised with 3rd party suppliers. I had to solve problems ranging from simple knowledge issues through to business critical issues. I approached all support calls with a professional manner, using my initiative and where required took ownership of the issue to affect a positive resolution. • Maginus have recently become a reseller of Microsoft POS and Dynamics AX and I have been involved with a customer in the UK, supporting the implementation of POS 2009 and the integration into AX. • As part of my technical support role I made use of my Oracle DBA / UNIX admin skills. Maginus monitor client systems closely so that they could respond to any issues ensuring seamless systems availability / continuity. • I’ve been involved in a number of OS and database upgrade projects. • I have been involved with loading legacy data using SQL Loader. • On site visits to implement planned maintenance and software upgrades and for hands on problem management when issues have been escalated. • Data extraction for log analysis and for customer business reporting with bespoke ‘Analyzer’ application for cubing data. • Supporting ‘Pocket Maginus’ – an offline condensed database holding sliced and diced data for remote / on the road application Show less

Operations and Database Supervisor

• May 2000 - Apr 2004

Supervision of 1st line support and support of the Maginus application. Supporting and administering the underlying Oracle database and Unix environment. I was involved in the initial ERP implementation group which managed the migration from our bespoke 3GL / OpenVMS application to Maginus / Oracle. I set up and documented change procedures to prevent disastrous configuration changes and was tasked with business functional specifications and system administration documentation. Unix shell scripts to providesupport diagnosis Unix administration to include :- print queue management, User administration, performance monitoring and resource lock resolution Extraction and routing of reporting feeds using SQL for finance systems and user support Analyze trends of usage and resource peaks Supervising the Helpdesk to include managing and coaching the team, point of escalation when issue resolution goes beyond SLA. Other application Support. Projects Migration of our production instance from a Sun E5500 to a V880. I assisted in the installation and configuration of the hardware and Solaris OS (V8). This included a restructure of the file system, post and pre backups, pre go-live test plan and post testing before opening the system to the business. Planning & testing a solution to restructure the live database. Creation of test Oracle environments for our development team exporting the core tables without transactions and assisted with the application installation to point at each instance. Configuration and installation of Oracle Enterprise Manager with the configuration and creation of a repository database used to collate database statistics to investigate trends and pinpoint resource bottlenecks. Department KPI tracking Application administration and support documentation for staff training. Managing the procurement of consumables and other IT related projects. Show less