Experience

Smithsons Solutions

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Founder/ CEO

  • Feb 2016 - Present

• Head of Diversity, Inclusion, and Belonging

  • Feb 2016 - Present



Lyft

• United States
• Ground Passenger Transportation
• 700 & Above Employee

• Senior Strategy Associate

  • Jan 2019 - May 2020

  • Owned the onboarding process of new drivers and partnerships including collaborating with internal and external teams to ensure the success of projects and programs.• Led post-launch partner engagement, with the objective of optimizing the performance of Lyft's products and integrations.• Structure complex problems, analyze data and information and propose new partnership opportunities and business models to senior leadership.• Lead flawless execution against project plans, ensuring all internal and external stakeholders are aligned Show less

• Diversity, Equity and Inclusion Program Manager (Southeast)

  • Sep 2018 - May 2020

  • Executed against the I&D strategy while partnering with ERG Leaders, People Team Members, and other Shared Services Partners• Ensured ERG efforts and goals are aligned to the broader I&D strategy, identify synergies to amplify the effectiveness of ERG events and initiatives• Supported ERG National Chairs and Executive Sponsors in the development and implementation of annual strategic plans and budgets• Managed ERG membership and define key metrics to define success for ERGs in the Southeast• Facilitated recurring touchpoints amongst ERG Leaders to share best practices and understand opportunity areas that require additional support• Researched and defined initiatives to address opportunity areas• Streamlined ERG application process to be even more inclusive and effective for the Southeast region• Drove ERG event participation and engagement from senior leaders across the Southeast Region• Developed an external network to further knowledge and awareness of industry trends which can in turn influence and facilitate organizational change Show less

• Community Associate

  • Jan 2018 - Jan 2019

  • Guided drivers through the onboarding process, and assisted active drivers to solve any issues they may have regarding technical issues, payments, platform restrictions, deactivations, etc • Supported applicants and drivers with your knowledge of the Lyft platform and local market nuances• Performed pre and post driver applicant outreach to get drivers approved to drive on the Lyft platform• Led and/or assist the team on operational improvement projects; Manage the logistical aspects, set timelines and report progress/challenges to stakeholders; Lyft has unique business needs, that require creative and innovative solutions as a transportation provider in emerging markets• Assisted customers with the car rental process, including but not limited to, assigning drivers to rental vehicles, maintaining and transporting vehicles (Applicable to locations with Express Drive Programs)• Assisted customers with the vehicle maintenance and service process, including but not limited to, scheduling services, processing insurance claims, and payments (Applicable to Express Drive locations)• Additional responsibilities as needed to maintain efficient day to day operations Show less



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Program Lead

  • Feb 2013 - Jan 2018

  • Oversaw a team responsible for handling internal support and customer success. • Developed strategic roadmaps for manager development for Comcast managers in the Detroit area. Lead our team's annual planning process. • Managed multiple complex programs to develop scalable learning experiences so, Managers can on-board quickly, develop their teams, and grow professionally at Comcast. Worked with leaders from across Comcast to develop and launch programs. • Acting lead for the team during manager transition. This included leading the PM team, budget management, writing goals with my lead counterparts, getting manager buy-off on team vision, and getting buy-in from the Program Management team on their goals. Show less