Experience

American Jewelry and Loan

• United States
• Retail
• 1 - 100 Employee

• Director Of Operations

  • Jun 2022 - Present



H&R Block

• Information Technology & Services
• 1 - 100 Employee

• District Manager

  • Sep 2016 - Dec 2021

  Chief leadership and management of 24 retail locations with 250+ associates, overseeing all aspects of district management, performance management, HR, and strategic planning.• Spearhead geographic district of approximately 24 H&R Block retail tax offices. • Identify and implement need for comprehensive business management solution.• Create exceptional support and coaching system to office managers which improve profit margins, control expenses, and promote client satisfaction and performance management of office associates. • Strategically lead the district by establishing and maintaining sales plans, hiring, training and evaluating district associates. • Set-up and ensure that all standards were being met with regards to company policies and procedure• Develop schedules and routes to maximize customer satisfaction, improve service and reduce labor cost.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• District T-Mobile @Work Manager

  • 2015 - 2016

  • Achieved bottom line results due to hands-on, highly involved management of personnel and operations. • Ensured @Work B2B sales initiative was implemented in 19 T-Mobile corporate retail locations within the Metropolitan Detroit Area. • Established performance plans to drive sales and increase productivity.• Provided productive work environment by training Retail Sales Representatives on T-Mobile B2B sales initiatives, including scheduling courses, preparing materials and delivering content. • Conducted sales visits to ensure initiatives were at the forefront of the sales model per company direction. • Utilized leadership skills to motivate and develop team members, resulting in resolution of issues and improvement in team cohesiveness and overall performance.• Conducted sales presentations onsite for larger clients outside of retail locations scope of business.

• Retail Sales Manager

  • 2005 - 2015

  • Effectively manage store's daily operations, including staff development, inventory management, sales operation, visual marketing, high-volume customer service, budgeting, and profit and loss management.• Recruited, hired, scheduled employees and delivered outstanding operational leadership while increasing employee retention and offering key training to exceed annual revenues. • Ensured that tasks were appropriately executed by prioritizing and monitoring staff performance. • Reduced inventory shrink to below 1% through improved operational standards. • Achieved store productivity and financial targets through strategic planning, promotion execution and local store marketing.