Experience

Lord Nelson Hotel & Suites

• Canada
• Hospitality
• 1 - 100 Employee

• Housekeeping Supervisor

  • Oct 2023 - Present

• Reservations Agent

  • Jun 2023 - Oct 2023



Lealin Ltd.

• Canada
• Consumer Services
• 1 - 100 Employee

• Crew Member

  • Apr 2023 - Jun 2023



SocialTech

• Kyiv City, Ukraine

• Customer Service Representative

  • Jan 2020 - May 2023

  - Received an average 95% customer satisfaction rating, 15% higher than company average. - Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 10% decrease in cancellations. - Answered customer invoice questions and resolved issues discovered during invoicing and collection process. - Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. - Informed customers about billing procedures, processed payments and provided payment option setup assistance. - Reviewed risk management database reports for compliance and fraud prevention. - Conducted risk analyses to manage organizational risk profile, form reliable control systems and monitor legal issues. Show less