Experience

GHANA BROADCASTING CORPORATION

• Broadcast Media Production and Distribution
• 500 - 600 Employee

• HUMAN RESOURCE OFFICER

  • Jan 2007 - Present

  • Provide first level Human Resource support to over 530 salaried employees for 5 divisions including Finance, Audit, Human Resources, Marketing and Corporate Affairs, to maintain and increase customer satisfaction. • Responsible for developing materials for staff recruiting, conducting interviews and orientation for new hires. • Coordinate training, seminars and workshops for staff members and resolve employment issues. • Compute long service awards (Retirement benefits), gifts and transport grants. • Promoted into this role from Operation Officer II in January 2015. Show less



Cheison Telecom

• Accra, Ghana

• Branch Manager

  • Jun 2003 - Dec 2006

  • Generated 4.1 million Ghanaian cedis (about $1,073,300) in sales revenue for Cheison Telecom during tenure. • Managed 15 sales staff to maximize sales opportunities by setting regular sales targets and training staff on advanced selling techniques. • Monitored and evaluated sales activity and operations for the main branch and its 2 outlets. • Generated 4.1 million Ghanaian cedis (about $1,073,300) in sales revenue for Cheison Telecom during tenure. • Managed 15 sales staff to maximize sales opportunities by setting regular sales targets and training staff on advanced selling techniques. • Monitored and evaluated sales activity and operations for the main branch and its 2 outlets.



Mobile World Group

• Accra, Ghana

• Branch Manager

  • Jun 1998 - May 2003

  • Increased sales revenue by 26% within the first two months of my tenure through effective sales training and leadership. • Responsible for management of the branch including inventory/stock control and book keeping. • Supervised and trained 6 sales representatives to provide valuable service advice and guidance to customers in order to build lasting relationships beyond the sale of products. • Increased sales revenue by 26% within the first two months of my tenure through effective sales training and leadership. • Responsible for management of the branch including inventory/stock control and book keeping. • Supervised and trained 6 sales representatives to provide valuable service advice and guidance to customers in order to build lasting relationships beyond the sale of products.



Millicom Ghana Limited

• Accra, Ghana

• Assistant Liaison Officer

  • Sep 1996 - Apr 1998

  • Provided excellent customer service to 150 customers daily through identifying and meeting their needs and advising on products . Also, followed payment and handling procedures accurately and efficiently. • Provided excellent customer service to 150 customers daily through identifying and meeting their needs and advising on products . Also, followed payment and handling procedures accurately and efficiently.