Experience

Nsano

• Ghana
• Financial Services
• 1 - 100 Employee

• Head, Remittance Business

  • Aug 2019 - Present



Ecobank Ghana PLC

• Ghana
• Financial Services
• 100 - 200 Employee

• Customer Service Representative

  • Aug 2018 - Aug 2019

  As part of the banks vision to digitize experience and improve customer satisfaction and experience, i belong to a team charged with executing the following: I currently work in the outbound unit of the Ecobank Call Centre tasked to welcome existing and new clients to the bank that required good communication and interpersonal skills - I manage receipt and resolution of queries and complaints from Bank customers and monitor the entire process until the issues are completely resolved. - My job as team member of the outbound unit also requires that I engaged in a lot of telemarketing which has granted me the ability to effectively sell banking products to customers with immense benefits. - I make sure my weekly targets of selling banking products were met without hesitation, hence I won many accolades in my unit. My KPI in this role requires to me to ensure that 10% of the calls received each day results into sales of both new and existing banking service/products. - I also support the Bank’s social media and other IT based customer service platforms such as web chat and Ecobank mobile applications, Collating daily performance for group contact center. - Having excelled in my role, I have recently been tasked with training new recruits into the Customer care center. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• VODAFONE EXPERIENCE CENTRE

  • Apr 2018 - Jul 2018



37 MILITARY HOSPITAL ASSOCIATION

• United Kingdom
• Hospitals and Health Care
• 400 - 500 Employee

• BIO STATISTICIAN

  • Oct 2016 - Aug 2017