IT Support Specialist

• Jul 2019 - Present

IT Support Technician

• Jul 2019 - Jul 2023

Active Directory SupportEmail Exchange SupportTelephone and remote assistanceInstalling and configuring softwareNetwork and Domain user setupE-mail exchange support

IT Technical Support

• Aug 2013 - Jun 2019

Active Directory Support Email Exchange Support Telephone and remote assistance Installing and configuring of all software that Multichoice requires. Network and Domain user setup E-mail exchange support Clarity Support Active Directory Support Email Exchange Support Telephone and remote assistance Installing and configuring of all software that Multichoice requires. Network and Domain user setup E-mail exchange support Clarity Support

Helpdesk Support Technician

• Jan 2013 - Jul 2013

Assisting clients to sign in to the Wi-Fi Hotspot application Making sure that clients can access the internet with ease. Configuring the proxy settings on I.E / Mozilla / Android and Apple. Setting up Windows/Android/Symbian/Apple devices to work on Wi-Fi. Setting up connections remotely Assisting clients to sign in to the Wi-Fi Hotspot application Making sure that clients can access the internet with ease. Configuring the proxy settings on I.E / Mozilla / Android and Apple. Setting up Windows/Android/Symbian/Apple devices to work on Wi-Fi. Setting up connections remotely

Field Service Engineer

• May 2010 - Mar 2012

Maintenance and Installation of all IT infrastructure Network and Domain user setup Maintaining network connectivity between all points E-mail exchange support Ensure all system hardware and software upgrades are done Routine check of machines for mis-use and potential risks Support all software that the clients need Support of terminal server user Travelling to designated sites/clients on a daily basis Installing office tools Servicing of Printers, Monitors, Desktops, laptops and Servers Show less