Experience

Crane Pest Control

• United States
• Consumer Services
• 1 - 100 Employee

• District Operations Manager

  • Aug 2012 - Present

  - Directs, monitors, and motivates staff of the branch service department to provide quality service to all customers in a timely manner.- Interviews, hires, and trains all route technicians to adhere to company protocols and ensure compliance with applicable regulations/laws.- Checks all customer complaints and provides performance reviews for all technicians.- Actively writes and updates all educational training courses for the company, which must be approved by the Structural Pest Control Board. - Conducts all district-wide end of the month and annual meetings.- Responsible for inventory control and product ordering of chemicals and necessary materials for two districts, often conducting end of the period audits.- Maintain the company’s fleet department by ordering new vehicles, oversee gas usage, all vehicle maintenance, follow up on all driving complaints and accidents, and providing driving classes.- Manages a special database for high-value customers who require trend reports. - Conduct QA/QC inspections to ensure compliance with company standards.- Solicits and sells new accounts, frequently taking over short-staffed routes when needed.

• Branch and Sales Manager

  • Sep 2000 - Aug 2012

  - Increased revenues by 8% in multiple sales territories.- Presented and sold company programs and services to multiple market segments.- Prepared action plans and schedules to identify specific prospect targets.- Prepared status and activity reports, technical specifications, and follow-up reports.- Managed territory account routes and quality control department.- Conducted on-site surveys and inspections and submitted corrective action recommendations.- Expanded relationships with key accounts including, but not limited to: Property Managers, HOA’s, City and Country Municipalities, Healthcare facilities, F&B/ Food and processing facilities, Pharmaceutical, Lodging, and Hospitality. - Participated in marketing events such as seminars, and trade shows.



Altech Termite and Pest Control

• Fumigation Manager

  • Jun 1999 - Aug 2000

  - Responsible for establishment and daily operations of the fumigation department.- Implemented and assigned appropriate training formats/schedules for fumigation crews and termite field sales representatives. - Assured proper handling and disposition of all company inventory and assets.- Knowledge of all operations and sales documents preparation and processing.- Assisted outside sales reps in creating new business and developing relationships within residential and commercial sales territories.



Crane Pest Control

• United States
• Consumer Services
• 1 - 100 Employee

• Service and Route Technician

  • Jun 1998 - Jun 1999

  - Cancelation rate was less than 1%.- Responsible for providing integrated pest control services to 120 accounts.- Made recommendations, on-site surveys, floor level inspections, and corrective action reports. - Cancelation rate was less than 1%.- Responsible for providing integrated pest control services to 120 accounts.- Made recommendations, on-site surveys, floor level inspections, and corrective action reports.



Terminex Pest Control Systems

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Branch and Service Manager

  • Feb 1989 - May 1998

  - Managed fumigation and pest control department - Managed fumigation and pest control department