Data Engineer

• Jan 2022 - Present

Change Administrator

• Sep 2019 - Present

Student

• Sep 2019 - May 2021

BSc Web Design & Development BSc Web Design & Development

Student

• Sep 2017 - May 2019

HNC - Digital Design & Web Development HND - Digital Design & Development HNC - Digital Design & Web Development HND - Digital Design & Development

Director

• Aug 2011 - Sep 2017

Sub-contracted to Getronics for the period 2011 - 2013, attending to break/fix call-outs on behalf of Dell Computers, responsible for corporate & home customers across Scotland. • Committed to delivering service excellence & successful first time fix for a wide variety of Dell customers. • Dell Certificate of Appreciation – Outstanding contributions towards delivery of onsite break/fix services. • Proven Work Efficiency of 123%. • Valued member of support team; supporting a wide range of laptops, PCs and Operating Systems. Still serving a selected group of customers in Scotland & South Africa Show less

Technical Support Representative

• Oct 2013 - Dec 2016

• Provide telephone and email support for a variety of LogicNow & GFI products, handling support issues of different levels of complexity, whilst keeping on-going cases updated and well documented in Salesforce. • Investigate support cases, accumulating all relevant information and thereafter preparing cases for escalation should a solution not be reached. • Collaborate with colleagues, Sales, Engineering and other LogicNow teams to resolve critical product issues. • Contribute to and actively pursue a friendly, work focused, team spirit with fellow team members. • Maintain and continually update own knowledge and understanding of various LogicNow products. • Multitask effectively and meet deadlines; highly motivated and continually striving to meet and exceed customer expectations. • Excellent communication skills, communicating with customers of varying degrees of technical knowledge. • Passed ITIL Foundation Certificate in IT Service Management Show less

Field Services Engineer

• Aug 2011 - Sep 2013

• Committed to delivering service excellence & successful first-time fix for a wide variety of Dell customers. • Dell Certificate of Appreciation – Outstanding contributions towards delivery of onsite break/fix services. • Proven Work Efficiency of 123%. • Valued member of support team; supporting a wide range of laptops, PCs and Operating Systems. • Subcontracted to Dell Computers, responsible for corporate & home customers across Scotland. • Committed to delivering service excellence & successful first-time fix for a wide variety of Dell customers. • Dell Certificate of Appreciation – Outstanding contributions towards delivery of onsite break/fix services. • Proven Work Efficiency of 123%. • Valued member of support team; supporting a wide range of laptops, PCs and Operating Systems. • Subcontracted to Dell Computers, responsible for corporate & home customers across Scotland.

Sales Colleague

• Apr 2010 - Apr 2011

Owner

• Sep 1995 - Apr 2010