Experience

the Scarlet Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Guest Relations Manager

  • Apr 2016 - Present

  • Do check-in and check-out to hotel guest. • Attend to hotel guest complaints and concerns, offering solutions for guest satisfaction. • Coordinate the daily task of the FO Department. • Reviews all reports generated by all sections, including the night auditors report. • Ensures all SOP are followed. • Maintains good coordination and communication with other departments. • Motivate the staff to work in the team with great attitude and to achieve organizational objectives. Show less



Golden Peak Hotel

• Hotel Manager

  • May 2015 - Feb 2016

  • Manage and monitor the departments in operations and provide assistance in resolving issues and problems that may arise. • Reporting directly to the hotel CEO, closely working with him on strategies and plans. • Check banquet functions and making sure all agreed setup, food and services are provided accordingly. • Attend to hotel guest complaints and concerns, offering solutions for guest satisfaction. • Approve emergency requisitions of food suppliers for banquet and other functions. • Approve discounts on room rates according to the hotel discount policy. • Approve employees and property gate pass, employees’ leaves and under time forms, hotel vehicle trip ticket, and other permits that maybe requested by the staff within the scope of hotel policy. • Coordinate with Security in providing security control, guests and employee safety and other properties of the hotel. • Coming up with promotions, marketing collaterals, and other means in order to expand the marketing footprints through various marketing strategies and methods such as SMM and B2B marketing. Show less



Titay's

• Philippines
• Food Production
• 1 - 100 Employee

• Marketing Specialist

  • Aug 2013 - Dec 2014

  • Manage and lead the entire Sales and Marketing department. • Ensures the monthly sales target will be achieved. • Coming up with marketing strategies, event and promotions on a local and national scope. • Maintaining key reseller accounts and general reseller accounts. • Close new retailers and wholesaler accounts. • Was able to market the products to be available nationwide in the Philippines. • Was able to close major accounts and deals in leading companies and chains in the country with branches nationwide, includes but not limited to: 7-Eleven, Duty Free, Puregold, Kultura Stores. Show less



Modern Metal Marketing

• Marketing and branch manager

  • Jan 2010 - May 2012

  • Creating sales quotations, closing deals and contract on stainless projects. • Overseeing and operating the company’s branch. • Monitoring and managing the workforce of several welders and technicians. • Collection and countering of billing statements and collectibles. • Was able to close several projects with various high-end condominium companies such as: o Skyrise 2, 3, and 4 o Amisa Towers o Residential projects of various contractors. • Creating sales quotations, closing deals and contract on stainless projects. • Overseeing and operating the company’s branch. • Monitoring and managing the workforce of several welders and technicians. • Collection and countering of billing statements and collectibles. • Was able to close several projects with various high-end condominium companies such as: o Skyrise 2, 3, and 4 o Amisa Towers o Residential projects of various contractors.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Jul 2007 - Jan 2010

  • Prepare coffee beverages using different brewing methods for customers. • Engaging with and understanding customers, including responding to their needs through clear communication. • Working flexible hours which includes early mornings, evenings, and holiday shifts. • Prepare coffee beverages using different brewing methods for customers. • Engaging with and understanding customers, including responding to their needs through clear communication. • Working flexible hours which includes early mornings, evenings, and holiday shifts.