Experience

Scarboro Mazda

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Product Specialist

  • Sep 2021 - Present

  Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; responding inquiries; recommending sales campaigns and promotions. Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; responding inquiries; recommending sales campaigns and promotions. Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.



Teleperformance Canada

• Technical Support Specialist

  • May 2018 - Sep 2021

  Handle customer technical support questions regarding products in professional and friendly manner at all times. Provide customers with service repair authorizations for defective products. Sell optional services and warranties to customers. Keep up to date with industry developments, applicable operating systems, common and related software and hardware, and company policy to ensure proper communication to customers. Adhere to technical support policy and procedures for all customer calls or tickets received ensuring achievement of company set goals (KPI). Maintain minimum skill set requirements for T1/T2 support calls and tickets when applicable.



Metalink Steel

• Netherlands
• Industrial Machinery Manufacturing

• Sales Engineer

  • Aug 2011 - May 2016

  Managed the entire sales cycle based on customer-centric disciplined selling process, collaborating with diverse groups such as product businesses, pre- and post-sales resources, channel partners, and industry experts. Maintained 20% growth in sales every year. Interacted and offered alternative solutions for customers concerns, request, and technical inquiries about company’s product and services. Coordinated and facilitated product and technical training to current and potential dealers. Helped, developed and managed strategic marketing plan to cover inactive areas and achieve marketing goals. Determined and prioritized issues by evaluating and analyzing gathered customers information to ensures a positive image of the company.



Diamond Roofing & Metal Systems Corporation

• Sales Engineer

  • Jan 2001 - Aug 2011

  Managed request for quotes and request for pricing in a timely fashion, in collaboration with internal sales team. Advocated the needs of the customers to the internal engineering, research and development, and product management teams. Performed quarterly sales forecasting to predict continued growth and actions steps for the market consistent and proven sales record exceeding sales quota. Negotiated pricing, product delivery deadlines and completing production within established time frames. Supported and delivered service to end-users using automated system remotely over the internet. Investigated, reviewed technical processes, resolved, provided technical/non-technical assistance and support to complex customer’s problem.



Hi-Skill Construction & Development Corporation

• Field Engineer / Safety Engineer

  • Sep 1999 - Nov 2000

  Implemented of all safety activities (Health, Safety, & Environment), including public safety. Supervised and monitored site development work. Prepared work schedule and accomplishment report. Supervised proper distribution of manpower and productivity of equipment. Implemented of all safety activities (Health, Safety, & Environment), including public safety. Supervised and monitored site development work. Prepared work schedule and accomplishment report. Supervised proper distribution of manpower and productivity of equipment.