Experience

Warm Beach Camp & Conference Center

• United States
• Religious Institutions
• 1 - 100 Employee

• General Manager

  • Oct 2020 - Present

  Daily oversight of ministry operation/guest experience: Guest Services, Food Service, Accommodations, Outdoor Ministries, Horsemanship Program and MaintenanceCarrying out corporate policy/priorities & recommend changes

• Director of Hospitality Services

  • Feb 2019 - Oct 2020

  Oversee Guest Services, Registration, Food Service, Accommodations and Camp Store

• Director of Guest Services

  • Oct 2001 - Feb 2019

  Oversee the Guest Service Department, Front Desk, Registration Department and Camp Store.Negotiate contracts, provide customer service support, and serve as liaison between the conference center and the guest groups.Manage seven full time staff plus ten additional part time/volunteer staff, maintain and improve a customer data base system and online registration system.Specialties:Exceeding customer expectationsImproving customer service at all department levelsCreating exceptional customer service experiences at all levels of customer contactImproving customer retention ratesDeveloping and implementing standard proceduresStreamlining proceduresMaximizing the guest group calendarTraining and assisting co-workers in all areas of Microsoft Office, FileMaker and Venue360Member of Safety Management TeamServeSafe certifiedTrained member of FEMA's Community Emergency Response Team (C.E.R.T)

• Horsemanship Dirctor

  • Jun 1993 - Sep 2001

  Managed a successful horsemanship program consisting of trail rides, overnight riding camps and a high school leadership training program.Oversaw 60 horses with training, care, facility management, long-range goals, equipment care, and purchasing, managed twelve summer staff plus six high school leadership students and up to eight volunteers throughout the school year.Developed and implemented safety standard procedures for all areas of the Horsemanship Program Certified Clinic Instructor with Certified Horsemanship Safety Association (CHA). Trained and certified group riding instructors as well as inspected and certified Horsemanship Programs and Facilities.



Colorado Resort Services

• Steamboat Springs, CO

• Property Manager

  • 1990 - 1993

  I started with Colorado Resort Services as a Quality Assurance Checker but was quickly promoted to Executive Housekeeper then to Front Desk Manger and followed by Property Manager. All four of these positions gave me opportunities to develop my customer service and management skills. Trained and certified Commercial Shuttle Van Drivers as a third party CDL tester with the Colorado Department of Transportation. I started with Colorado Resort Services as a Quality Assurance Checker but was quickly promoted to Executive Housekeeper then to Front Desk Manger and followed by Property Manager. All four of these positions gave me opportunities to develop my customer service and management skills. Trained and certified Commercial Shuttle Van Drivers as a third party CDL tester with the Colorado Department of Transportation.