Eugene Abulencia
Network / IT Support at Sarin Hotels- Claim this Profile
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English -
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Tagalog -
Topline Score
Bio
Credentials
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Microsoft Azure Fundamentals: App Services
Microsoft Azure Certification ExamsApr, 2021- Nov, 2024 -
Microsoft Azure Fundamentals: Azure AD & Windows Virtual Desktop
Microsoft Azure Certification ExamsApr, 2021- Nov, 2024 -
Microsoft Azure Fundamentals: Resource Governance
Microsoft Azure Certification ExamsApr, 2021- Nov, 2024 -
Microsoft Azure Fundamentals: Virtual Machines & Security Groups
Microsoft Azure Certification ExamsApr, 2021- Nov, 2024 -
Microsoft Azure Fundamentals: Cloud Computing
Microsoft Azure Certification ExamsMar, 2021- Nov, 2024
Experience
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Sarin Hotels
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New Zealand
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Hospitality
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1 - 100 Employee
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Network / IT Support
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Jan 2023 - Present
• Provide technical support: Respond to inquiries and resolve technical issues reported by -users via various communication channels (phone, email, in-person) in a timely and professional manner. • Troubleshoot and diagnose problems: Identify and troubleshoot hardware, software, and network issues to determine the root cause of problems and provide effective solutions. • Install, configure, and maintain systems: Set up and configure computer systems, software applications, network devices, and peripherals. Ensure proper functioning and perform routine maintenance tasks. • Network management: Monitor and maintain network infrastructure, including routers, switches, firewalls, and wireless access points. Troubleshoot network connectivity issues and optimize network performance. • Security and data protection: Implement and maintain security measures to protect the organization's data and systems from unauthorized access, viruses, and other security threats. Conduct regular data backups and ensure data integrity. • User support and training: Assist end-users with software applications, operating systems, and hardware-related questions. Provide user training and create user documentation or guides as needed. • IT asset management: Maintain an inventory of hardware, software licenses, and equipment. Assist in procurement processes and perform asset tracking and documentation. • Stay updated with technology trends: Keep abreast of emerging technologies and industry trends. Evaluate and recommend new tools, software, or hardware solutions that can improve efficiency and productivity. • Collaboration and teamwork: Collaborate with my IT Manager, Group General Manager and Company Directors to resolve complex technical issues and contribute to IT projects as required. Show less
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Intrado
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United States
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IT Services and IT Consulting
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700 & Above Employee
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System Administrator / Microsoft O365 Administrator
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Apr 2019 - Oct 2022
• Responsible for the entire day to day administration to managed platform, including troubleshooting, and resolving problem as they arise. • Administering O365 / Azure Environments. • Develop plans and processes designed to improve long term capabilities of system • Ensure platform or systems is always operating correctly without over-utilizing resources and is recognizing connections with other applicable machines on the network • Providing customers with third-tier technical and application support ensuring maximum productivity and accurate implementation of products. Show less
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Microsoft O365 Administrator
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Jun 2017 - Mar 2019
• Provide subject matter expertise support of Microsoft Exchange Server On-Prem, Exchange Online, and Microsoft Office 365 issues. • Provide end-to end support to client such as: - Exchange Administration - SharePoint Administration - Lync Administration (Skype For Business) - Hybrid Deployment Migrations • Work with the client’s to help design a solution • Help define the scope of work and requirements to implement the solution • Analyze the environment to uncover necessary remediation • Implement the best resoolution for client needs • Complete any necessary research to resolve incidents in a timely and efficient manner Show less
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Emerio Consulting Inc.
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United States
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Information Technology & Services
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1 - 100 Employee
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Wintel Administrator
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Sep 2015 - Feb 2017
● Working and assign in Hewlett Packard Enterprise as Wintel Administrator ● Setup and build the new request infrastructure of Windows Server 2008 and 2012 ● Install of OS, Tooling, Backup Software, system management components ● Managing Windows 2003, 2008, 2012 Server's ● Engineer Support of Windows 2003, 2008 and 2012 Server Family infrastructure ● Troubleshooting Windows 2003,2008,2012 server OS related issue ● Perform Security Health Check of Windows servers and other compliance related activities ● Perform timely Patch management as per the Schedule ● Coordinating with different lines of services with SLA ● Create and update the specific server documentation Following task for Server Build Process: Physical (HPE-ILO) and Virtual Server • Pre Build Activities (ESL Creation, Gather data for Server request) • OS Provisioning • OS Configuration (Default server configuration) • OS Update, Patching, Application, Tools & Monitoring Installation • RTPA (Compliance Checklist for New Server) Following task for Decommissioning Process: Phase 1: Physical (HPE-ILO) and Virtual Server • Remove Monitoring • Remove from McAfee server • Stop Opsware / HPSA agent • Update server in ESL- move to obsolescence/Service Continuity – Cold • Remove server from network Phase 2: Physical (HPE-ILO) and Virtual Server • ESL status update: Server & OS Instance to "obsolete" and update Related RFC Field • Deinstall / Deactivate SA Agent/ Remove server from HPSA CORE • ID SAN Ports & Device IDs Device • Remove server account from Active Directory domain • Disk Scrubbing • power off and Server deletion in vCenter Servers Show less
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Storage Backup Administrator
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Apr 2012 - May 2015
● Managing capacity of storage and SAN fabric. ● Creating and deploying backup policies. ● Troubleshoot backup issues and problem resolution. ● Data migration and replication. ● Adding and removing disks, disk group management, LUN management, LUN provisioning and presentation to hosts. ● Responsible for the delivery of Data and Mail Migration ● Perform data discovery and architecture/design for Exchange migration projects ● Implement Exchange, perform Exchange migrations and troubleshoot existing installations ● Perform Exchange mail migration from 2007 to 2013 ● Perform mail migration from Lotus Notes to Exchange 0365 Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Information Security Analyst
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Jun 2011 - Mar 2012
• Handled and maintained the anti-virus servers of the company. • Manage the daily updates of the anti-virus servers. • Troubleshoot desktops and servers with common security misconfigurations • Keeping desktops and servers up to date with the latest security patches. • Ensuring that the corporate security policies are enforced across desktops and servers • Handled and maintained the anti-virus servers of the company. • Manage the daily updates of the anti-virus servers. • Troubleshoot desktops and servers with common security misconfigurations • Keeping desktops and servers up to date with the latest security patches. • Ensuring that the corporate security policies are enforced across desktops and servers
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eBiZolution
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Philippines
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support Engineer
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Oct 2008 - Dec 2010
• Responsible for networking, design, installation and maintenance services • Support users via telephone or by email • Maintain the company’s IT infrastructure • Configuration and testing of any new hardware and software • Do onsite support to assist the clients • Management of the daily data backup and retrieval scheme • Product Support Engineer of Computer Associate Arcserve Backup Software and Symantec Endpoint Protection Antivirus • Managed and maintained the Active Directory, DNS Server, Anti-Virus Server and Network of the following clients company: Dangerous Drug Board of the Philippines (Anti-Virus Server and NAS) Cayetano Sebastian ata Dado Cruz Law Office Fastrust Corporation Kreativo Koncepto G.A.A Delgado Corporation In2Power Corp • Assigned as Onsite Support Engineer of Nokia Philippines Show less
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Hypertech
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Türkiye
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support Engineer
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Jun 2004 - Feb 2006
• Responsible for networking, design, installation and maintenance services. • Support clients via telephone or by email. • Maintain the company’s network infrastructure. • Configuration and testing of any new hardware and software. • Do onsite support to assists the clients • Product Support Engineer of the following products: Computer Associate Arcserve Backup Software Seagate storage products Computer Associate E-Trust Anti-Virus and Pest Patrol (Anti-Spyware) Show less
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Education
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1996 - 1998
Datamex Institute of Computer Technology
Computer Technology/Computer Systems Technology
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