Account Manager, APAC Technology Partners

• Feb 2022 - Present

Regional Customer Solutions Manager

• May 2018 - Feb 2022

Provide Expertise on solutions, from product overviews to architectural related discussion which the aim of optimizing the integration of Amadeus solutions into the customers architecture. Gather Requirements from customers with the aim to optimise Amadeus products, ensuring return on investment. Coordinate all Amadeus stakeholders in customer workshops. Follow up agreed actions with customers in project mode and defined KPIs to assess the increase of customer satisfaction. Coordinate the integration of new solutions and pilots with all Amadeus stakeholders. Show less

Pacific Portfolio Manager

• Jun 2016 - May 2018

Define the direction, approach, objectives and strategy for the Amadeus Business Solutions offering, along with corresponding marketing tactics, in order to develop/optimize IT revenues and adoption in the Pacific region.Main responsibilities:• Portfolio Management• Define IT Value Proposition • Portfolio Performance Analysis • Project Management • Knowledge Management

Account Manager

• Nov 2013 - Nov 2016

Build, develop & maintain relationships with account decision makers in order to develop opportunities, retain and expand business within the accounts. Generate cross-selling opportunities through consultative selling. Visiting / calling clients and performing product demos to assist in closing sales. Whilst upskilling customers and prospects the value proposition of Amadeus solutions. Build personalised Account Development plans to ensure long term retention, satisfaction and opportunities to grow revenues are identified. Collaborate with key stakeholders (internal & external) to ensure the delivery of sales activities to achieve Retail commercial objectives. Proactively use CRM to drive sales pipeline. Show less

TravelEdge Holidays Team Manager / SME Account Manager

• Apr 2011 - Nov 2013

Manage team of 6 staff selling 50% Corporate travel / 50% leisure travel.Setting and achieving KPI’s / goals. Complaint handling and conflict resolution. Coach and critique consultants on selling skills and techniques. Conduct team meetings & regular 1-on-1’s.Constant reviewing and improvement of procedures to ensure maximum productivity. Analysis and maintenance of marketing strategies, with a view to increasing market share.Account manage SME clients including building rapport, reviewing expenditure, looking for cost saving opportunities, selling other TravelEdge Group brands and looking for ways to improve the gross margin for Holidays. Show less

TravelEdge Holidays Assistant Manager

• Apr 2008 - Apr 2011

Selling of leisure travel to TravelEdge Corporate clients. Also booking a small portfolio of corporate clients work travel. Products sold include domestic / international / RTW flights, cruise, rail, car hire, hotels. Bookings handled from start to finish, including qualifying initial enquiry, recommending suitable options, sourcing best price, booking / ticketing and creating documents.

Senior Travel Consultant

• Aug 2000 - Apr 2008

Consultant in on campus university travel agents. Booking various travel worldwide for both students and lecturers / alumni. I worked here multiple times whilst also being given the opportunity to travel extensively with 2 gap years. During 2003 I travelled and worked in Spain for 8 months. Then again during 2005/2006 travelled round the world for 12 months, working in temp roles for both the travel industry and for a charity in Australia before returning to my role in the UK. Consultant in on campus university travel agents. Booking various travel worldwide for both students and lecturers / alumni. I worked here multiple times whilst also being given the opportunity to travel extensively with 2 gap years. During 2003 I travelled and worked in Spain for 8 months. Then again during 2005/2006 travelled round the world for 12 months, working in temp roles for both the travel industry and for a charity in Australia before returning to my role in the UK.