Ettienne Espach CFP®
Operations Manager at Sanlam Private Wealth- Claim this Profile
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English -
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Bio
Alex Kennedy
Ettienne worked in a number of roles in Absa Banks Wealth division from 2012 to 2021. One of these roles was that of Business Manager in the Pretoria office, and in this role Ettienne reported to me as the Senior Business Manager from August 2018 to July 2020, when a company restructure brought about a change of roles and reporting lines. During this time, Ettienne displayed a range of very positive qualities including being hard working, completely dependable, trustworthy, competent and a solid team player. In addition, Ettienne has a keen intellect and a good sense of humour (which I believe is an essential attribute both in and outside of the workplace). I have absolutely no hesitation in recommending Ettienne to prospective employers, particularly in Banking and Financial Services, but not necessarily limited to those industries. Ettienne can only add value to your business!
Peter Duminy
I have worked and known Ettienne for 2 years. What a fabulous guy. He is so dedicated, conscientious and has a mindset of seeking solutions for the daily challenges at work. He has too many talents and outstanding qualities to mention each one here. He cares greatly for his work colleagues and is always willing to lend a hand where one is needed. He treats all his staff with equal respect and where empathy is required he does that with aplomb as well. However, he is no pushover and stands firm where someone tries to take advantage of a situation. Ettienne is exceptionally well grounded and a great asset for any business to employ.
Alex Kennedy
Ettienne worked in a number of roles in Absa Banks Wealth division from 2012 to 2021. One of these roles was that of Business Manager in the Pretoria office, and in this role Ettienne reported to me as the Senior Business Manager from August 2018 to July 2020, when a company restructure brought about a change of roles and reporting lines. During this time, Ettienne displayed a range of very positive qualities including being hard working, completely dependable, trustworthy, competent and a solid team player. In addition, Ettienne has a keen intellect and a good sense of humour (which I believe is an essential attribute both in and outside of the workplace). I have absolutely no hesitation in recommending Ettienne to prospective employers, particularly in Banking and Financial Services, but not necessarily limited to those industries. Ettienne can only add value to your business!
Peter Duminy
I have worked and known Ettienne for 2 years. What a fabulous guy. He is so dedicated, conscientious and has a mindset of seeking solutions for the daily challenges at work. He has too many talents and outstanding qualities to mention each one here. He cares greatly for his work colleagues and is always willing to lend a hand where one is needed. He treats all his staff with equal respect and where empathy is required he does that with aplomb as well. However, he is no pushover and stands firm where someone tries to take advantage of a situation. Ettienne is exceptionally well grounded and a great asset for any business to employ.
Alex Kennedy
Ettienne worked in a number of roles in Absa Banks Wealth division from 2012 to 2021. One of these roles was that of Business Manager in the Pretoria office, and in this role Ettienne reported to me as the Senior Business Manager from August 2018 to July 2020, when a company restructure brought about a change of roles and reporting lines. During this time, Ettienne displayed a range of very positive qualities including being hard working, completely dependable, trustworthy, competent and a solid team player. In addition, Ettienne has a keen intellect and a good sense of humour (which I believe is an essential attribute both in and outside of the workplace). I have absolutely no hesitation in recommending Ettienne to prospective employers, particularly in Banking and Financial Services, but not necessarily limited to those industries. Ettienne can only add value to your business!
Peter Duminy
I have worked and known Ettienne for 2 years. What a fabulous guy. He is so dedicated, conscientious and has a mindset of seeking solutions for the daily challenges at work. He has too many talents and outstanding qualities to mention each one here. He cares greatly for his work colleagues and is always willing to lend a hand where one is needed. He treats all his staff with equal respect and where empathy is required he does that with aplomb as well. However, he is no pushover and stands firm where someone tries to take advantage of a situation. Ettienne is exceptionally well grounded and a great asset for any business to employ.
Alex Kennedy
Ettienne worked in a number of roles in Absa Banks Wealth division from 2012 to 2021. One of these roles was that of Business Manager in the Pretoria office, and in this role Ettienne reported to me as the Senior Business Manager from August 2018 to July 2020, when a company restructure brought about a change of roles and reporting lines. During this time, Ettienne displayed a range of very positive qualities including being hard working, completely dependable, trustworthy, competent and a solid team player. In addition, Ettienne has a keen intellect and a good sense of humour (which I believe is an essential attribute both in and outside of the workplace). I have absolutely no hesitation in recommending Ettienne to prospective employers, particularly in Banking and Financial Services, but not necessarily limited to those industries. Ettienne can only add value to your business!
Peter Duminy
I have worked and known Ettienne for 2 years. What a fabulous guy. He is so dedicated, conscientious and has a mindset of seeking solutions for the daily challenges at work. He has too many talents and outstanding qualities to mention each one here. He cares greatly for his work colleagues and is always willing to lend a hand where one is needed. He treats all his staff with equal respect and where empathy is required he does that with aplomb as well. However, he is no pushover and stands firm where someone tries to take advantage of a situation. Ettienne is exceptionally well grounded and a great asset for any business to employ.
Credentials
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Certified Financial Planner
Financial Planning Institute of Southern Africa
Experience
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Sanlam Private Wealth
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South Africa
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Financial Services
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200 - 300 Employee
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Operations Manager
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Jul 2021 - Present
𝐓𝐞𝐚𝐦 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: ● Managing 13 FTE direct reports, comprising administration and portfolio manager assistants ● 360 management focusing on enablement - including performance management, bi-annual appraisals, disciplinary, conflict resolution, ongoing training, coaching, and mentorship ● Drives cross-departmental collaboration by actively participating in meetings with AML, compliance, and offshore banking teams; effectively communicating and implementing necessary changes across the team ● Ownership of office management, facilities management, and safety officer function, including office administration, Health & Safety (H&S), and first aid 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: ● Primary point of contact for clients, stakeholders, and staff; opening and maintaining clear lines of communication to facilitate stakeholder engagement and an enhanced client service experience ● Managing and delivering multiple projects simultaneously (2-3 at a time); demonstrating agility and commitment whilst ensuring projects delivered within the agreed time and budget constraints ● Full ownership and management of onboarding process for new clients; conducting rigorous compliance and AML checks, reviewing documentation, and verifying fee structure prior to sign-off for each application ● Overseeing and managing reconciliation of client accounts; ensuring adherence to Service Level Agreements (SLAs), and meeting strict cut-off times in a high-pressure, high-volume environment ● Directing payment processing and journal entries; implementing a daily verification process to ensure high levels of accuracy ● Leveraging Business Intelligence reports to enhance the client experience; utilising insights for informed decision-making within the branch ● Managing data integrity for client and internal reporting; verifying fee receipts, ensuring accurate data entry into the system, and conducting periodic spot checks to maintain financial accuracy Show less
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Absa Group
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South Africa
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Financial Services
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700 & Above Employee
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Business and Operations Manager
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Jan 2018 - Jun 2021
𝐓𝐞𝐚𝐦 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: ● Managed 2 FTE direct reports comprising Know Your Customer (eKYC) and administration; 360 management including performance management, training, coaching, and mentoring● Full ownership of day-to-day office management and support; led the allocation of resources to drive operational efficiency● Oversaw banker performance, including assessments of lending, investments, and product sales; further allocated sales targets, monitoring and evaluating individual sales performance against scorecards● Efficiently managed the joiner, leaver, and mover processes within the division; facilitating office administration and ensuring seamless transitions for employees𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬:● Directed all aspects of business operations, driving performance through strategic direction; primarily focused on risk mitigation, activity tracking, revenue optimisation, and building and maintaining a robust pipeline● Collaborated with Regional Manager to conduct in-depth portfolio analysis, ensuring alignment with budget and revenue growth objectives● Key contributor to establishing annual budgets and financial planning process; initiated and delivered weekly cross-functional performance reports to drive transparency and accountability – including Finance, Risk, Compliance, Change, Business Project & Strategy Implementation, and Training● Streamlined issue resolution processes, acting as main point of contact for escalated queries; efficiently directing to appropriate channels for timely resolution as required● Worked collaboratively with cross-functional teams to identify unusual account activity; assessed potential money laundering risks and provided valuable feedback● Conducted in-depth investigations, reviewed records, and gathered information; coordinated findings and presented recommendations to the Executive Committee (EXCO) at bi-monthly meetings Show less
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Paraplanner
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Aug 2012 - Dec 2017
● Conducted fact-checking reviews of client risk profiles and file notes provided by Financial Advisers to gain a comprehensive understanding of client requirements and agreements● Performed comprehensive research and analysis, including data gathering, fund research, product comparisons, charges analysis, and investigation of taxation implications to ensure informed decision-making● Compiled detailed suitability reports outlining recommended investment advice tailored to meet the clients' needs; further liaised with Financial Advisers, incorporating amendments to enhance the quality of advice● Produced and submitted comprehensive case packs to the Tax and Compliance teams, ensuring necessary documentation and information included● Maintained meticulous records, monitored project progress, and provided regular reports to ensure transparency and accountability throughout the advisory process Show less
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Offshore Banker | Business Development Manager
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Oct 2009 - Jul 2012
● Full ownership of managing offshore portfolios on behalf of HNW individuals; managing finances, investments, and assets● Facilitated the opening of offshore bank accounts, maintaining strict client confidentiality whilst adhering to local and international financial regulations, compliance requirements, and GDPR● Proactively performed due diligence on both clients and investments; evaluating and mitigating risks associated with offshore financial activities● Developed and implemented innovative sales and marketing strategies to drive the acquisition of new clients● Proactively identified and contacted prospects, utilising sound negotiating and influencing skills to close and on-board new clients; driving high levels of customer satisfaction whilst increasing profitability● Working collaboratively with international teams to cross-sell products and services, including offshore mutual funds, hedge funds, and other financial instruments● Delivered comprehensive training and coaching on product portfolio and procedures, driving expertise and proficiency Show less
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Earlier Employment:
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Jan 2000 - Aug 2009
• Customer Relations Associate, Anglo Irish Bank & Fidelity Investments International • Offshore Banker | Business Development Manager, Barclays Wealth International (Absa Bank Group) • Private Banker, Absa Private Bank • Private Bank Administrator, Absa Private Bank • Retail Banking Consultant, Absa Bank • Retail Bank Administrator, Absa Bank • Customer Relations Associate, Anglo Irish Bank & Fidelity Investments International • Offshore Banker | Business Development Manager, Barclays Wealth International (Absa Bank Group) • Private Banker, Absa Private Bank • Private Bank Administrator, Absa Private Bank • Retail Banking Consultant, Absa Bank • Retail Bank Administrator, Absa Bank
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Education
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2013 - 2015
University of the Free State
NQF8 - Postgraduate Diploma In Financial Planning (CFP), Financial Planning and Services -
2007 - 2008
Gordon Institute of Business Science
NQF6, ABSA Private Bank Wealth Management Certificate -
2006 - 2006
Academy of Financial Markets
NQF6, Wealth Management Skills Programme -
Institute of Bankers
Associate Diploma (CAIB) -
2000 - 2003
Institute of Bankers
Advanced Marketing Diploma (CAIB (SA)), Banking and Financial Support Services -
Institute of Bankers
Certificate in Banking
Community
