Experience

Voyages Atlantis

• Switzerland
• Hospitality

• Independent Travel Consultant

  • Oct 2019 - Present

  • Organizing and booking vacations for customers including finding unique hotels, planning cruises, creating custom a-la-carte itineraries and upselling travel packages to exceed customers expectations. • Market research to find the best available solution depending on the taste, age group and type of traveler inquiring about the service of a travel consultant. • On-call liaising and problem solving with hotels, airlines and travel service providers and on behalf of the client while they’re abroad. • Daily correspondence with different travel providers, airlines, hotel chains, cruise lines and customers by phone and e-mail to obtain accurate information and to provide the best service to customers.



Gazifère

• Canada
• Oil and Gas
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2017 - Present

  • Answering phone calls from customers and helping them to resolve their issues regarding invoicing, billing, troubleshooting, service calls, emergency calls and inquiries of all kinds and assure a one call resolution for the customer. • Research and applying procedures to assure that the information given to the customer and other co-workers, depending on the situation, is accurate. • Daily business report preparation and analysis for questionable and unusual account situations related to the company. • Communicating and reporting to my supervisors about work related issues and problem resolution. • Distribution of daily tasks to other co-workers and assuring that all assigned work is completed by the deadline. • Team work with co-workers in my department and also with employees in other department to assure that all information needed is obtained.



Voyages du Portage

• Canada

• Travel Consultant

  • May 2012 - May 2017

  • Organizing and booking vacations for customers including finding unique hotels, planning cruises, creating custom a-la-carte itineraries and upselling travel packages to exceed customers expectations. • Market research to find the best available solution depending on the taste, age group and type of traveler inquiring about the service of a travel consultant. • On-call liaising and problem solving with hotels, airlines and travel service providers and on behalf of the client while they’re abroad. • Responsible for the publicity of the travel agency via different platforms including newspaper, traditional store front promotions and management of the Facebook page and website. • Daily correspondence with different travel providers, airlines, hotel chains, cruise lines and customers by phone and e-mail to obtain accurate information and to provide the best service to customers.