Experience

Electrical Consultancy WA

• Australia
• Utilities
• 1 - 100 Employee

• Company Secretary

  • Feb 2021 - Present

• Director

  • Nov 2020 - Present

  Day to day Operational responsibility, including analytics, pricing, retailer relationships. I represent ECWA in various stakeholder forums and market updates.

• Operations Manager

  • Jul 2020 - Present

  Electrical Consultancy WA (ECWA) assists companies with electrical upgrades, and electricity and gas procurement.



Energy Action

• Australia
• Utilities
• 1 - 100 Employee

• Energy Reporting and Services Manager

  • Mar 2020 - Jul 2020

  I Manage the Energy Metrics team (NSW/VIC and Philippines) responsible for Bill Validations, Manual Reporting, Annual Network Tariff Reviews, Budget Estimates and Energy Reports to our clients across Australia.

• Energy Procurement Manager

  • Oct 2018 - Mar 2020

  Energy Action has been helping businesses understand and take control of their energy needs for over 20 years. Let Energy Action assist you with your electricity, gas, energy data, and energy efficiency.

• Account Manager

  • Jul 2018 - Sep 2018

  Account Manager for large and SME clients in Western Australia



Perth Energy

• Australia
• Utilities
• 1 - 100 Employee

• Manager Business Retention

  • Aug 2017 - Apr 2018

• Manager - Retention and Major Accounts

  • Nov 2015 - Aug 2017

  Perth Energy offers WA Customers a choice for lower energy prices and a higher level of customer satisfaction.KEY FUNCTIONS:- Manage retention team- Maintain high level of retention- Manage allocated strategic and major accounts- 2IC to General Manager- Maintain relationships with key energy consultants- Propose innovative unique pricing products- Seek out new business opportunities, electricity and gas- Process improvement - formalise future state processes for ongoing growth- Further develop CRM system (SalesForce)

• Account Manager

  • Aug 2012 - Oct 2015

  Perth Energy offers WA Customers a choice for lower energy prices and a higher level of customer satisfaction.- Manage retention of existing electricity customer base- Assist in development of renewable/sustainable energy products eg PV, cogen, energy audits, etc.- Propose innovative unique pricing products- developed and enhanceed electricity and gas pricing models, improving efficiency by 75%- Establish and maintain relationships with energy consultants- Seek out new business opportunities, electricity and gas- Process improvement - formalise current state and future state processes- Further develop CRM system (SalesForce)- Develop gas process and secure new business- Account manage key accounts



Western Power

• Australia
• Utilities
• 700 & Above Employee

• Major Customer Account Manager

  • May 2008 - Aug 2012

  • Managed Synergy as largest account with revenue of circa $1 billion • Currently manage a portfolio of electricity retailers and generators, including several windfarm generators, and a hydro generator • Build and maintain relationships with retail customer account managers, and respective departments within business (e.g. billing, account support, legal, regulation, etc.) • Undertake client visits client visits as requested • Undertake projects to deliver continuous business improvement within team and company • Attend networking events with al customers • Act as an escalation point for any complaints, or issues my customes may raise • Manage legal and regulatory related issues



EDF Energy

• United Kingdom
• Utilities

• Head of Industrial and Commercial Gas

  • Aug 1995 - Apr 2008

  I joined EDF Energy as a Sales Executive in 1995 and within a year was promoted to a junior management role as Sales Supervisor, reporting to the divisional Sales Manager. A promotion to Team Leader followed in 1998, and subsequent promotion to Sales Manager in 2000, reporting to the General Manager. With my dedication, experience, achievements and conclusion of my postgraduate studies, I was promoted to the position of Head of Industrial and Commercial Gas in 2001. I reported to the Director of Sales and was part of the 300-strong senior management team overseeing a total of 11,500 staff across the UK operations. Responsibilities: • Reported to the Director of Sales • Day to day management of sales team, administration team, siteworks team and managers • Delivered sales strategies and business plans growing portfolio by +600% • Undertook analysis of existing portfolio and prospective database to target market audience • Delivered regular reports regarding performance to the executive • Maintained relations with support departments, e.g. HR, Pricing, Trading, Training, Customer Service, Marketing, etc. Achievements: • Sole responsibility for the acquisition and retention of key customers via various channels • Managed top 50 key accounts, and oversaw performance of sales and renewals teams • Grew market share and gas portfolio by implementing sales strategies and delivering business plans on time and on budget, achieving + £60m revenue by end 2006 from £10m in 2002 • Achieved typical retention rates between 90% - 97% (average 94%) • Developed unique pricing products • Integrated systems, processes and staff into core business • Championed Gas business by promoting gas as secondary fuel to our core product (electricity) • Strategic business growth by utilising segmented target customer analysis, specific target marketing, • Undertook the re-writing of standard and bespoke terms and conditions • In-sourced siteworks activity successfully



Milky Lane

• Australia
• Restaurants
• 1 - 100 Employee

• Manager

  • Feb 1992 - Feb 1994

  • Reported to owner • Increase profit of restaurant and resolve staff issues • Complete running of 75 seater restaurant • Training of staff for the introduction of new products • Stock take, ordering stock, wages, recruitment, banking, disciplinary hearings, staff rosters, meeting high hygiene standards, attending franchise meetings • Reported to owner • Increase profit of restaurant and resolve staff issues • Complete running of 75 seater restaurant • Training of staff for the introduction of new products • Stock take, ordering stock, wages, recruitment, banking, disciplinary hearings, staff rosters, meeting high hygiene standards, attending franchise meetings