Etienne Fontaine

Account Manager at DiliTrust
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Contact Information
us****@****om
(386) 825-5501
Location
Boulogne-Billancourt, Île-de-France, France, FR
Languages
  • Francais Native or bilingual proficiency
  • Anglais, scoreTOEIC 935 Professional working proficiency
  • Espagnol Elementary proficiency

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Experience

    • France
    • Software Development
    • 100 - 200 Employee
    • Account Manager
      • Nov 2021 - Present

    • France
    • Hospitality
    • 1 - 100 Employee
    • Account Manager France
      • Jun 2019 - Oct 2021

      Business analysis & development: - Day to day management of a portfolio of 800+ hotel partners - historic and mature market - Data-driven and personalized recommendations - Tariff watch & competition analysis - Monthly KPIs analysis and reviews Project management & Sales Ops: - Active participation in internal project developments - Cross departments process improvements Roll-out of company's strategic plan Business analysis & development: - Day to day management of a portfolio of 800+ hotel partners - historic and mature market - Data-driven and personalized recommendations - Tariff watch & competition analysis - Monthly KPIs analysis and reviews Project management & Sales Ops: - Active participation in internal project developments - Cross departments process improvements Roll-out of company's strategic plan

    • United States
    • Software Development
    • 200 - 300 Employee
    • Business Development and Marketing Associate - Account Management team
      • Jun 2018 - Dec 2018

      Marketing project: To integrate the NPS as a commercial KPI: - Internal audit (existing tool, process, KPIs) identification of areas for improvement - Implementation of improvement actions: optimization of the tool’s settings with service supplier, implementation of the monitoring process for the clients’ portfolios - Communication of the improvement to the team and sensibilization about the operation of the tool Results: Raised awareness about the importance of the NPS, operational implementation within the AM team Business Development / support to Key Account Director: - Company strategic mapping: strategy synthesis, organigram reconstitution, identification of decision maker - Prospection: personalized contact with identified decision maker, meeting booking - Selling process: multiple discovery phone meeting with pain point identification, product demo meetings (with a major French Bank) - Results: +10 meetings booked by month, 1 contract renewed, 14 000+ € generated through prospection Show less

    • United Kingdom
    • Retail Office Equipment
    • 1 - 100 Employee
    • Business Developer
      • Apr 2017 - Aug 2017

      In charge of the implementation of the company's strategy for france: market entry/penetration, development of a client portfolio from scratch. In charge of the implementation of the company's strategy for france: market entry/penetration, development of a client portfolio from scratch.

    • France
    • Book and Periodical Publishing
    • 1 - 100 Employee
    • Business Developer
      • Aug 2016 - Mar 2017

      In charge of the higher education market. I was in charge of the prospection for this market segment to develop the client portfolio and boost the company's growth. Phone/web prospection, physical meetings. Development of solutions to satisfy the need of futur clients. In charge of the higher education market. I was in charge of the prospection for this market segment to develop the client portfolio and boost the company's growth. Phone/web prospection, physical meetings. Development of solutions to satisfy the need of futur clients.

Education

  • Ecole de Management de Normandie
    Master's degree, International Business Management
    2012 - 2018
  • Hochschule Augsburg
    International Business, Global Marketing
    2016 - 2016
  • Høgskolen i Lillehammer (HiL)
    Snow Business and Cross Cultural Communication
    2014 - 2014
  • Lycée Blanche de Castilles
    Baccalauréat, Économie
    2009 - 2012

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