Experience

BCT Limited

• Nigeria
• IT Services and IT Consulting
• 1 - 100 Employee

• Chief Technology & Operations Officer

  • Oct 2022 - Present



HOPS AFRICA

• Founder

  • Jan 2021 - Present

  Helping aspiring entrepreneurs and early-stage businesses transform their business ideas to technology innovations. Helping aspiring entrepreneurs and early-stage businesses transform their business ideas to technology innovations.



Aha!

• Nigeria
• Health and Human Services
• 1 - 100 Employee

• • Feb 2022 - Oct 2022

  • Championing the products vision and strategic direction• Establishing product management frameworks that are unique to the business processes• Optimizing infrastructures, systems, and solutions• Spotting, onboarding, and grooming the best of tech talents

• • Mar 2021 - Mar 2022

  Led the product and design team in ideating, validating, designing, and launching customer-centric products that increase access to healthcare for underserved patients across Africa.



Konga Group

• Nigeria
• Retail
• 700 & Above Employee

• • Oct 2018 - Aug 2020

  -Drove product vision with a team of software developers, testers and external consultants in the integration of Microsoft D365 with Konga's e-commerce platform(Magento)-Manage cross functional teams in all phases of SDLC solutions delivery to users from requirement gathering to deployment. -Led projects implementation, planned project requirements with internal customers, and executed project review meetings with stakeholders to ensure optimum goals are achieved.

• • Sep 2017 - Sep 2018

  -Managed a team of 8 support engineers providing comprehensive 1st and 2nd level technical support for Konga’s 800+ users across the state for about 20 + business applications such as Magento, JIRA, route SMS , Chartbeat, Newrelic, , google analytics, Jetbrain etc.-Responsible for overseeing Konga’s 20+ user interfacing products, liaising with software development team in ensuring its optimum performance.-Established the company’s asset management system 30% by designing an inventory management process implemented for taking stock of Konga’s IT equipment. Show less

• • Dec 2014 - Sep 2017

  Managing authorizations and platform usage, troubleshooting technical issues, license application, backing up, restoring and migrating databases, stock reconciliations for periodic stock and cycle counts as well as implementing workflows for interface redesign.

• • Jan 2014 - Dec 2014

  • Provided comprehensive 1st and 2nd level technical support to all internal users within the office and remotely with remote support tool (GoToAssist). Escalation for appropriate team members, over a 24/7 shift rotation.• Collaborated with internal users and advise about technical issues on active projects.• Prepared accurate documentation for Knowledge base. • Assisted in live site support and incident resolution that may include on-call rotation.• Implemented activities that support Konga’s Technology engineering work function with responsibilities in the area of technical operations and site operations inclusive.• Investigated and analyzed the root cause of users' technical issues and provided a solution.• Monitored and Analyzed the company's website performance, network, and internal servers via supplied monitoring tools such as New Relic, Chartbeat, and the in-house network monitoring software, to respond to alert notifications and escalate incidents in line with the company's escalation policy.• Supported application processes and interface requirements.• Investigated the root cause of issues, logged and resolved tickets for issues reported using the help desk tool (JIRA Service Desk) in a timely manner.• Carried out routine sanity tests on the company's website and mobile application to ascertain both are bug-free and function as expected.• Created and administered Active Directory accounts, user and group email accounts; archiving old staff emails.• Training new team members.• On-boarding and off-boarding of new and exiting staff respectively.• Installed software and maintained desktops, Windows and Mac laptops, printers, and other hardware for users. Show less

• • Aug 2013 - Jan 2014

  • SEO Content writing.• Quality Control.• Content production, upload and management.• Search Engine Optimization Analysis.• Data Gathering and Merchant Support Analysis.• Data Compilation and creation of products using E-commerce applications such as spree and magento.



MIS Software

• Internship

  • Jan 2009 - Sep 2009

  Systems and software installation Configuration and installation of HP servers Troubleshooting of computer hardware Systems and software installation Configuration and installation of HP servers Troubleshooting of computer hardware